Case #245 — Marlow London
sue.sum247@hotmail.com · order 1352 · state imported · label none yet · rung 0
Facts
Refund notification
archived
not set
2026-07-02 11:59:55
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #373 · action=reply · 2026-07-02 12:00:09 · dry-run
Hi Sue,
You're very welcome! I'm glad we could get that sorted for you. Your refund of £49.95 GBP is on its way and should appear in your account within the timeframe noted (up to 10 business days depending on your bank).
If there's anything else at all we can help with, just reply to this email, we're always happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Re-drafted with the latest playbook + lessons.
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Full thread
Thankyou.
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: MARLOW LONDON <support@marlow-london.com>
Sent: Thursday, 02 July 2026 12:53:58
To: sue.sum247@hotmail.com <sue.sum247@hotmail.com>
Subject: Refund notification
[MARLOW LONDON]
Order #1352
You have received a refund
Total amount refunded: £49.95 GBP. It may take up to 10 days for this refund to appear in your account.
Order summary
[https://cdn.shopify.com/s/files/1/0662/8488/0137/files/High-end_branded_fashion_studio_photograph_202606140208_compact_cropped.jpg?v=1781395750] THORA | PREMIUM ELEGANT CO-ORD × 1
UK 16 (2XL)
£49.95
Subtotal
£49.95
Shipping
£0.00
Taxes
£0.00
Total
£49.95 GBP
Total paid
£0.00 GBP
Mastercard (ending in 1364)
£49.95
Refund
Mastercard
-£49.95
If you have any questions, reply to this email or contact us at support@marlow-london.com<mailto:support@marlow-london.com>