Case #247 — parkerlane
adunniamidat05@gmail.com · order — · state imported · label none yet · rung 0
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2026-07-02 13:46:21
—
2026-08-14 19:30:08
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from decision #375 · action=reply · 2026-07-02 13:46:33 · dry-run
Hi there,
I am so sorry to hear you received the wrong item, that is definitely not the experience we want you to have.
To get this sorted quickly, could you please send me the following:
1. Your order number
2. A photo of the item(s) you actually received
3. What you were expecting to receive instead
Once I have those details I will pass everything along to our team right away so we can get this fixed for you as quickly as possible.
Thank you for your patience, and I am sorry again for the mix up.
Warmly,
Grace
Customer Care Team, Parker & Lane New York
Reasoning: Wrong item received requires escalation, but order number and photo evidence must be gathered first per playbook guidance.
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I received the wrong item. Could you guide me through the return process?