cs.gohigherlevel

← back to queue

Case #254 — NAGI Tokyo

kyc0510four@i.softbank.jp · order 1164 · state imported · label none yet · rung 0

Facts

=?utf-8?B?44GE44Gk6aCD5bGK44GN44G+44GZ44GL77yf?=
open
not set
2026-07-03 02:21:08
2026-08-14 19:30:08

Engine shadow decision

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Latest draft

No drafted reply on file for this thread yet.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Escalate to a human

Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Actions on this thread

No pending/executed actions for this thread.

Case events

No case events logged yet.

Full thread

in kyc0510four@i.softbank.jp → support@nagitokyo.com customer 2026-07-03 02:21:08
iPhoneから送信
out support@nagitokyo.com → kyc0510four@i.softbank.jp human_external 2026-07-03 14:53:47
お客様 このたびはNAGI TOKYOへお問い合わせいただき、誠にありがとうございます。 お問い合わせいただきましたご注文につきましては、現在配送中となっております。 お届けまでには通常、発送後5~10営業日ほどお時間をいただいております。 交通状況や配送状況により前後する場合がございますので、何卒ご了承ください。 商品がお手元に届くまで、今しばらくお待ちいただけますと幸いです。 ご不明な点がございましたら、いつでもお気軽にお問い合わせください。 NAGI TOKYO On Fri, Jul 3, 2026 at 04:19, "kyc0510four@i.softbank.jp" <kyc0510four@i.softbank.jp> wrote: iPhoneから送信