Case #272 — Marlow London
mailer@shopify.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 3 July 2026 at 18:21
open
not set
2026-07-03 17:21:05
—
2026-08-14 19:30:08
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Latest draft
from decision #414 · action=reply · 2026-07-03 17:21:15 · dry-run
Hi Raquel,
Thanks for reaching out, and I am sorry for the uncertainty about your order, I know how exciting it is to wait for a new arrival.
To look into this properly for you, could you please send over your order number, the email address or full name used at checkout (if different from this one), and the approximate date you placed the order?
Just so you have an idea in the meantime, our current shipping time is running at 8 to 12 days due to a high volume of orders during our ongoing sale. Once your order ships, you will receive a confirmation email with a tracking link so you can follow its journey.
Once I have those details I will make sure this gets looked into right away.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer asked for delivery status but gave no order number or checkout details needed to look it up.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Raquel Foley
Email:
rfoley906@aol.com
Body:
When do you think I’m going to receive my order please
thank you
Dear Raquel,
Thank you for getting in touch.
We're happy to let you know that your order has already been dispatched and is currently on its way to you.
Based on the latest shipping information, we expect your parcel to arrive within the next few working days. We completely understand that waiting can be frustrating, and we're very sorry that the delivery has taken longer than expected.
We're confident your order is now in the final stages of transit and should be with you very soon. We kindly ask for just a little more patience while the courier completes the delivery.
Thank you very much for your understanding and patience. We truly appreciate it, and we're looking forward to your order reaching you shortly.
Kind regards,
Anna
Customer Care Team
Marlow London
On Fri, Jul 3, 2026 at 19:21, MARLOW LONDON (Shopify) <mailer@shopify.com> wrote:
You received a new message from your online store's contact form.
Country Code:
GB Name:
Raquel Foley Email:
rfoley906@aol.com Body:
When do you think I’m going to receive my order please thank you