Case #284 — Marlow London
dilysmaryhare@gmail.com · order 1403 · state imported · label none yet · rung 0
Facts
Resolution for your order
open
not set
2026-07-04 11:57:06
—
2026-08-14 19:30:08
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Dear Sirs,
The item was delivered yesterday afternoon. I wish to return it. Please
give me the address as there is no returns address in the parcel.
The chargeback has not been cancelled, therefore that is concluded.
Yours faithfully
Mrs D M Hare
On Fri, 3 Jul 2026 at 11:45, <support@marlow-london.com> wrote:
> Hi Jewell,
>
> We noticed that a chargeback has been opened for your order without
> contacting us first.
>
>
> We completely understand that you may want a refund, and we would like to
> resolve this quickly and fairly for you.
>
> If you are willing to withdraw the chargeback, we can issue you a 100%
> full refund directly. This is usually much faster and easier for both
> sides, as chargeback disputes can often take around 45–60 days to be
> reviewed by the bank.
>
> Once the chargeback is withdrawn, we can process the refund right away,
> and it should normally appear back in your account within 1–3 business
> days, depending on your bank.
>
>
>
> Please let us know once the chargeback has been cancelled, and we will
> take care of the refund immediately.
>
>
>
> Kind regards,
> Marlow London Support
>
Dear Mrs Hare,
Thank you for letting us know the parcel has arrived, and please don't worry, you're entirely free to keep the chargeback open. We won't ask you to cancel it, and there's no pressure either way.
I'd just like to offer you a quicker, easier alternative: we're more than happy to send the full refund to you directly right now. A chargeback usually takes around 45–60 days for the bank to review and resolve, whereas a refund from us typically lands back in your account within 1–3 business days, almost instantly by comparison. And there's no need to return anything: you'd be welcome to keep the item, as a gesture from us, with no return shipping to arrange or pay for.
So if you'd like the money quickly and to keep your order, just reply to let me know and I'll arrange the refund straight away. If you'd prefer to let the chargeback run its course, that's perfectly fine too, entirely your call.
Warm regards,
Anna
Customer Care Team
Marlow London
On Sat, Jul 4, 2026 at 13:56, Dilys Mary Hare <dilysmaryhare@gmail.com> wrote:Dear Sirs, The item was delivered yesterday afternoon. I wish to return it. Please give me the address as there is no returns address in the parcel. The chargeback has not been cancelled, therefore that is concluded.Yours faithfullyMrs D M Hare
On Fri, 3 Jul 2026 at 11:45, <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Hi Jewell,
We noticed that a chargeback has been opened for your order without contacting us first.
We completely understand that you may want a refund, and we would like to resolve this quickly and fairly for you.
If you are willing to withdraw the chargeback, we can issue you a 100% full refund directly. This is usually much faster and easier for both sides, as chargeback disputes can often take around 45–60 days to be reviewed by the bank.
Once the chargeback is withdrawn, we can process the refund right away, and it should normally appear back in your account within 1–3 business days, depending on your bank.
Please let us know once the chargeback has been cancelled, and we will take care of the refund immediately.
Kind regards,
Marlow London Support