Case #329 — Marlow London
mailer@shopify.com · order — · state imported · label none yet · rung 0
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New customer message on 6 July 2026 at 21:40
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2026-07-06 20:41:10
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2026-08-14 19:30:08
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Linda Retson
Email:
linda@jsrservices.co.uk
Body:
I ordered a Swimsuit on Facebook through your company on
26 June V6PMOMOGG £39.95. The name on my Credit Card is SP Moira
Eileen Boutique. I have not received this order. Can you please
advise. When I tried to track it it said number was not valid.
Hi Linda,
Thank you for your messages — yes, we have both of them, and I can
help. Your order is with us here at Marlow London.
The number V6PMOMOGG was Facebook's checkout reference for your order,
not a tracking number, which is why it came back as not valid when you
tried to look it up. That is completely normal, no mix up at all.
Your order is #1536, the KERENZA swimsuit in Navy, UK 18/20 (3XL),
placed on 26 June. It has shipped and is on its way to you in Perth.
You can track it properly here:
https://marlow-london.com/apps/parcelpanel?nums=4PX3002929960660CN
The name SP Moira Eileen Boutique on your card statement is also
normal — that is simply the billing name our payment processor uses for
Facebook orders. Your order is with Marlow London, and everything is in
order.
We have had a higher than usual order volume lately, so the wait has
been a little longer than normal. I am sorry about that. As a small
thank-you for bearing with us, here is £20 off your next order with the
code SORRY20 at checkout.
https://marlow-london.com/
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jul 6, 2026 at 22:40, MARLOW LONDON (Shopify) <mailer@shopify.com> wrote:
You received a new message from your online store's contact form.
Country Code:
GB Name:
Linda Retson Email:
linda@jsrservices.co.uk Body:
I ordered a Swimsuit on Facebook through your company on 26 June V6PMOMOGG £39.95. The name on my Credit Card is SP Moira Eileen Boutique. I have not received this order. Can you please advise. When I tried to track it it said number was not valid.