Case #353 — Marlow London
mailer@shopify.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 8 July 2026 at 09:09
open
not set
2026-07-08 08:10:18
—
2026-08-14 19:30:08
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Latest draft
from decision #542 · action=reply · 2026-07-08 08:10:23 · dry-run
Hi Jordan,
Thanks for reaching out, and sorry for the confusion about your confirmation email. I looked into this using the email address you contacted us from, and I found your order, order number 1693, which has already been fulfilled and is on its way to you.
Here is your tracking link so you can follow its progress:
https://marlow-london.com/apps/parcelpanel?nums=4PX3002950741313CN
It is also worth checking your spam or junk folder in case the confirmation email landed there. Our current shipping time is running at 8 to 12 days due to high order volume from our sale, so your order should be with you soon.
If tracking does not seem to move for a little while, that is completely normal, it often only updates once the courier scans it at the next stage. Do let me know if it has not arrived within that window and I will be glad to look into it further.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Drafted on request — review & send.
Compose / edit reply
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Escalate to a human
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Raise a supplier request
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Money action — admin only
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Jordan Stephenson
Email:
jordanstephenson10@hotmail.com
Body:
Hi. I ordered something on 2nd July and it hasn’t arrived
yet. I can’t get my tracking number because you haven’t emailed
me a confirmation but the money has come out of my account.
Hi Jordan,
Thanks for reaching out, and sorry for the confusion about your confirmation email. I looked into this using the email address you contacted us from, and I found your order, order number 1693, which has already been fulfilled and is on its way to you.
Here is your tracking link so you can follow its progress:
https://marlow-london.com/apps/parcelpanel?nums=4PX3002950741313CN
It is also worth checking your spam or junk folder in case the confirmation email landed there. Our current shipping time is running at 8 to 12 days due to high order volume from our sale, so your order should be with you soon.
If tracking does not seem to move for a little while, that is completely normal, it often only updates once the courier scans it at the next stage. Do let me know if it has not arrived within that window and I will be glad to look into it further.
Warm regards,
Anna
Customer Care Team
Marlow London