Case #356 — Marlow London

Any news with my order please thanks  Sent from my iPhone On 25 Jun 2026, at 07:17, MARLOW LONDON <support@marlow-london.com> wrote:  Your shipping status has been updated Order #1461 Your shipping status has been updated The following items have been updated with new shipping information.   View your order Download to track with or Visit our store Other tracking number: 4PX3002919441063CN Items in this shipment KERENZA | ELEGANT COMFORT-FIT SWIMSUIT × 1 Navy / UK 22 (4XL) If you have any questions, reply to this email or contact us at support@marlow-london.com

Please send my money back thanks  Sent from my iPhone On 8 Jul 2026, at 09:24, rfoley906 (null) <rfoley906@aol.com> wrote:  Any news with my order please thanks  Sent from my iPhone On 25 Jun 2026, at 07:17, MARLOW LONDON <support@marlow-london.com> wrote:  Your shipping status has been updated Order #1461 Your shipping status has been updated The following items have been updated with new shipping information.   View your order Download to track with or Visit our store Other tracking number: 4PX3002919441063CN Items in this shipment KERENZA | ELEGANT COMFORT-FIT SWIMSUIT × 1 Navy / UK 22 (4XL) If you have any questions, reply to this email or contact us at support@marlow-london.com

If your item doesn’t come in 3 days I want a refund please thanks Sent from my iPhone > On 8 Jul 2026, at 23:10, support@marlow-london.com wrote: > > Hi, > > Thank you for reaching out, and I'm sorry to hear you're wanting a refund on order #1461. > > I can see the order has shipped and tracking shows it is currently moving through the delivery network, on its way to you. Here is the live tracking link so you can follow its progress: > > https://marlow-london.com/apps/parcelpanel?nums=4PX3002919441063CN > > I completely understand wanting to sort this out, and I want to help find the best solution for you. Could you let me know a bit more about why you'd like a refund, for example is it about the wait, or something else about the order? Once I know more I can look at the options available to you, whether that is a partial refund while you keep the item once it arrives, an exchange, or arranging a return. > > Looking forward to hearing back from you so we can get this resolved. > > Warm regards, > Anna > Customer Care Team > Marlow London

Is my goods really coming ? Or is it a scam ? I don’t know how you do it. Sent from my iPhone > On 9 Jul 2026, at 00:20, rfoley906 (null) <rfoley906@aol.com> wrote: > > If your item doesn’t come in 3 days I want a refund please thanks > Sent from my iPhone > >> On 8 Jul 2026, at 23:10, support@marlow-london.com wrote: >> >> Hi, >> >> Thank you for reaching out, and I'm sorry to hear you're wanting a refund on order #1461. >> >> I can see the order has shipped and tracking shows it is currently moving through the delivery network, on its way to you. Here is the live tracking link so you can follow its progress: >> >> https://marlow-london.com/apps/parcelpanel?nums=4PX3002919441063CN >> >> I completely understand wanting to sort this out, and I want to help find the best solution for you. Could you let me know a bit more about why you'd like a refund, for example is it about the wait, or something else about the order? Once I know more I can look at the options available to you, whether that is a partial refund while you keep the item once it arrives, an exchange, or arranging a return. >> >> Looking forward to hearing back from you so we can get this resolved. >> >> Warm regards, >> Anna >> Customer Care Team >> Marlow London

Would you please give my refund if not I’ll report you to the police for scammer Sent from my iPhone > On 9 Jul 2026, at 00:20, rfoley906 (null) <rfoley906@aol.com> wrote: > > If your item doesn’t come in 3 days I want a refund please thanks > Sent from my iPhone > >> On 8 Jul 2026, at 23:10, support@marlow-london.com wrote: >> >> Hi, >> >> Thank you for reaching out, and I'm sorry to hear you're wanting a refund on order #1461. >> >> I can see the order has shipped and tracking shows it is currently moving through the delivery network, on its way to you. Here is the live tracking link so you can follow its progress: >> >> https://marlow-london.com/apps/parcelpanel?nums=4PX3002919441063CN >> >> I completely understand wanting to sort this out, and I want to help find the best solution for you. Could you let me know a bit more about why you'd like a refund, for example is it about the wait, or something else about the order? Once I know more I can look at the options available to you, whether that is a partial refund while you keep the item once it arrives, an exchange, or arranging a return. >> >> Looking forward to hearing back from you so we can get this resolved. >> >> Warm regards, >> Anna >> Customer Care Team >> Marlow London

Would you mind to send me back my money please. I need a refund please thanks Sent from my iPhone > On 9 Jul 2026, at 18:55, rfoley906 (null) <rfoley906@aol.com> wrote: > > Is my goods really coming ? Or is it a scam ? I don’t know how you do it. > Sent from my iPhone > >> On 9 Jul 2026, at 00:20, rfoley906 (null) <rfoley906@aol.com> wrote: >> >> If your item doesn’t come in 3 days I want a refund please thanks >> Sent from my iPhone >> >>>> On 8 Jul 2026, at 23:10, support@marlow-london.com wrote: >>> >>> Hi, >>> >>> Thank you for reaching out, and I'm sorry to hear you're wanting a refund on order #1461. >>> >>> I can see the order has shipped and tracking shows it is currently moving through the delivery network, on its way to you. Here is the live tracking link so you can follow its progress: >>> >>> https://marlow-london.com/apps/parcelpanel?nums=4PX3002919441063CN >>> >>> I completely understand wanting to sort this out, and I want to help find the best solution for you. Could you let me know a bit more about why you'd like a refund, for example is it about the wait, or something else about the order? Once I know more I can look at the options available to you, whether that is a partial refund while you keep the item once it arrives, an exchange, or arranging a return. >>> >>> Looking forward to hearing back from you so we can get this resolved. >>> >>> Warm regards, >>> Anna >>> Customer Care Team >>> Marlow London

No I just want a complete amount to be refunded please thank you Sent from my iPhone > On 16 Jul 2026, at 14:47, support@marlow-london.com wrote: > > Hi Mrs Foley, > > Thank you for reaching out, and I am sorry to hear you would like your money back for order 1461. > > I completely understand, and after everything that has happened with the delay on this order, we really want to help you here. It is not something we would normally do under our standard policy, but I have spoken with the higher ups and I have a few options for you. > > 1. A 20 percent cashback on your original payment > 2. A replacement product > 3. Your order back as store credit > > That said, given everything you have been through with the long wait, I suspect a replacement or store credit may not be what you are after, so could I ask, was the issue with the swimsuit itself once it arrived, or was it purely down to how long the delivery took? That way we can make sure this never happens again, for you or for anyone else. > > We are truly sorry for the inconvenience and the worry this has caused you. > > Warm regards, > Anna > Customer Care Team > Marlow London

I haven’t receive the item , I wouldn’t mind if I had it but you never sent it to me. Please I just want my Money back full amount. Sadly your trying to con Me . Just send my Money back please thank you. Sent from my iPhone > On 19 Jul 2026, at 05:03, support@marlow-london.com wrote: > > Dear Mrs Foley, > > I am the owner of Marlow London, and I wanted to write to you myself. I have read everything that happened with your order, and I am genuinely sorry. The delay, the worry, the back and forth, being left wondering whether this was even real, none of that is how we treat our customers, and I am sorry it ever got to this point. > > So I am stepping in personally to put it right. I have arranged a refund of £20.00 back to your original payment method, and it will land within 3 to 5 business days. You keep the KERENZA swimsuit, there is nothing you need to send back. > > I want to be honest with you about why keeping it is genuinely the better outcome, rather than posting it back. A physical return would mean you paying the £19.95 international return postage out of your own pocket. The parcel would then travel back overseas, which takes weeks, and we could only release a refund after it arrived and was checked, with the real risk of it going missing somewhere in transit. So keeping the swimsuit with this refund already on its way to you is plainly the better result, and there is nothing left hanging over it. This way it is settled today. > > As an extra token from me for everything you have been through, please use the code STORECREDIT15 for £15 off your next order, whenever you feel like treating yourself. > > If you'd still rather send it back for the full amount, just say the word. > > Again, I am truly sorry this dragged on for so long. Thank you for your patience with us. > > Marlow > Marlow London

Up to now I haven’t receive the item I ordered. Please refund my money please. Sent from my iPhone > On 19 Jul 2026, at 17:20, rfoley906 (null) <rfoley906@aol.com> wrote: > > I haven’t receive the item , I wouldn’t mind if I had it but you never sent it to me. Please I just want my > Money back full amount. Sadly your trying to con > Me . Just send my > Money back please thank you. > Sent from my iPhone > >> On 19 Jul 2026, at 05:03, support@marlow-london.com wrote: >> >> Dear Mrs Foley, >> >> I am the owner of Marlow London, and I wanted to write to you myself. I have read everything that happened with your order, and I am genuinely sorry. The delay, the worry, the back and forth, being left wondering whether this was even real, none of that is how we treat our customers, and I am sorry it ever got to this point. >> >> So I am stepping in personally to put it right. I have arranged a refund of £20.00 back to your original payment method, and it will land within 3 to 5 business days. You keep the KERENZA swimsuit, there is nothing you need to send back. >> >> I want to be honest with you about why keeping it is genuinely the better outcome, rather than posting it back. A physical return would mean you paying the £19.95 international return postage out of your own pocket. The parcel would then travel back overseas, which takes weeks, and we could only release a refund after it arrived and was checked, with the real risk of it going missing somewhere in transit. So keeping the swimsuit with this refund already on its way to you is plainly the better result, and there is nothing left hanging over it. This way it is settled today. >> >> As an extra token from me for everything you have been through, please use the code STORECREDIT15 for £15 off your next order, whenever you feel like treating yourself. >> >> If you'd still rather send it back for the full amount, just say the word. >> >> Again, I am truly sorry this dragged on for so long. Thank you for your patience with us. >> >> Marlow >> Marlow London

I haven’t receive your item. Nothings been delivered to My house. Stop Pretending. Please give me back My money and I will forget about it. Sent from my iPhone > On 29 Jul 2026, at 19:50, support@marlow-london.com wrote: > > Dear Mrs Foley, > > You're right, and I have processed a full refund of the complete order amount back to your original payment method. It will arrive within 3 to 5 business days. > > You keep the swimsuit, and there is nothing more you need to do. > > I'm genuinely sorry for the worry and frustration this has caused you. > > Marlow > Marlow London

I don’t care what the delivery man said there’s no proof that they delivered to Our house. I was at home that date and my husband. We never go anywhere that date. Sorry but no thank you Sent from my iPhone > On 29 Jul 2026, at 22:11, support@marlow-london.com wrote: > > Dear Mrs Foley, > > Your full refund of £39.95 has been processed and will arrive in your bank account within 3 to 5 business days. This matter is now resolved. > > The courier tracking confirms the item was delivered and left as authorised on the 8th of July. I would encourage you to check with your neighbours or around your property in case it was left in a secure place. However, your money is fully refunded and on its way to you regardless. > > I am truly sorry for the frustration and worry this has caused you. > > Marlow > Marlow London