Case #358 — Marlow London
rfoley906@aol.com · order 1461 · state imported · label none yet · rung 0
Facts
No item receive
archived
not set
2026-07-08 08:30:17
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #548 · action=reply · 2026-07-08 08:30:19 · dry-run
Hello,
Thank you for reaching out, and I'm sorry to hear your item hasn't arrived. I completely understand how frustrating that is.
I looked into this using the email address on your message and found order #1461, which shows as shipped. Here is your tracking link so you can see the latest updates:
https://marlow-london.com/apps/parcelpanel?nums=4PX3002919441063CN
Sometimes the tracking page can lag behind the parcel's actual progress, especially with international shipments, so it's worth checking there first. Could you let me know what the tracking currently shows on your end? If it turns out the parcel is genuinely missing or stuck, I will personally make sure this gets looked into properly and we find the right solution for you, whether that is a replacement or a refund.
Thank you for your patience, and I'll be right here to help as soon as I hear back from you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Drafted for today's backlog (was missing — e.g. an LLM outage).
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Full thread
I want a refund please thanks
Sent from my
Hello,
Thank you for reaching out, and I'm sorry to hear your item hasn't arrived. I completely understand how frustrating that is.
The good news however: I looked into this using the email address on your message and found order #1461, which shows as shipped. Here is your tracking link so you can see the latest updates:
https://marlow-london.com/apps/parcelpanel?nums=4PX3002919441063CN
Sometimes the tracking page can lag behind the parcel's actual progress, especially with international shipments, so it's worth checking there first. Because of our sales, shipping times have sadly increased, sorry for the inconvenience.
The package will arive in les then a weeks time, the reason why we wait before the package arives, is becuase a refund can only be processed if thepackage has actually arived
Thank you for your patience, and I'll be right here to help as soon as I hear back from you.
Warm regards,
Anna
Customer Care Team
Marlow London