Case #360 — Marlow London
rachelbernamont@gmail.com · order 1490 · state imported · label none yet · rung 0
Facts
Where is My order - #1490
no_response
not set
2026-07-08 08:54:41
—
2026-08-14 19:30:08
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Latest draft
from decision #599 · action=reply · 2026-07-09 07:02:05 · dry-run
Hi Rachel,
Sorry again that it took a little while to reach you in the first place, but I am so glad it is all sorted now. I hope you had a wonderful trip.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: regen batch 2026-07-18 pre14-kept
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Hello,
I ordered the above item on 26th June, but have had no updates.
Please let me know ASAP as I was hoping to use this item on holiday and I'm
due to leave soon.
Kind regards
Rachel Bernamont
MSM - 07729 396000
Hello Rachel,
I can see that order #1490 has arrived! We hope you enjoy your tanktini
I'm sorry for the wait on this one. We have been running a big sale recently, which has meant a higher volume of orders than usual, and that has added some extra time to dispatch and delivery.
Because of this we would like you to use the code: STORECREDIT15, giving you 15 pounds of store credit on your next purchase with us.
I hope you enjoy your trip!
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Anna,
Many thanks for your help.
Kind regards
On Wed, 8 Jul 2026, 23:15 , <support@marlow-london.com> wrote:
> Hello Rachel,
>
> I can see that order #1490 has arrived! We hope you enjoy your tanktini
>
> I'm sorry for the wait on this one. We have been running a big sale
> recently, which has meant a higher volume of orders than usual, and that
> has added some extra time to dispatch and delivery.
>
> Because of this we would like you to use the code: STORECREDIT15, giving
> you 15 pounds of store credit on your next purchase with us.
>
> I hope you enjoy your trip!
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>