Case #369 — Marlow London
mailer@shopify.com · order 1693 · state imported · label none yet · rung 0
Facts
New customer message on 8 July 2026 at 13:09
open
not set
2026-07-08 12:10:46
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #560 · action=reply · 2026-07-08 12:10:55 · dry-run
Hi Jordan,
Thanks for reaching out, and I'm sorry for the worry this has caused.
Good news, your order has actually been processed and is already on its way to you. The payment being taken at the time of order is completely normal, that's how our checkout works.
You can follow its journey here with your tracking number 4PX3002950741313CN:
https://marlow-london.com/apps/parcelpanel?nums=4PX3002950741313CN
It's been a busy stretch for us lately with our current sale, and international shipping routes have also been a little slower than usual this time of year, so tracking can sometimes take a bit longer to show movement after the first scan. Rest assured your package is on its way and we're keeping an eye on it.
If you have any trouble viewing the tracking page or have further questions, just let us know, we're happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Order data confirms it is fulfilled with a real tracking number, so reassure truthfully with the tracking link rather than falsely confirming it hasn't been processed.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Jordan Stephenson
Email:
jordanstephenson10@hotmail.com
Body:
Hi. My order number is #1693. It hasn’t even been
processed yet and I ordered it on 2nd July. The money has come
out of my bank account as well. Could you please explain why it
hasn’t been processed yet please?
Hi Jordan,
Thanks for reaching out, and I'm sorry for the worry this has caused.
Good news, your order has actually been processed and is already on its way to you. The payment being taken at the time of order is completely normal, that's how our checkout works.
You can follow its journey here with your tracking number 4PX3002950741313CN:
https://marlow-london.com/apps/parcelpanel?nums=4PX3002950741313CN
It's been a busy stretch for us lately with our current sale, and international shipping routes have also been a little slower than usual this time of year, so tracking can sometimes take a bit longer to show movement after the first scan. Rest assured your package is on its way and we're keeping an eye on it.
If you have any trouble viewing the tracking page or have further questions, just let us know, we're happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London