Case #371 — Marlow London
ashaissac@gmail.com · order 1656 · state imported · label none yet · rung 0
Facts
A shipment from order #1656 is on the way
open
not set
2026-07-08 12:47:47
—
2026-08-14 19:30:08
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Latest draft
from decision #581 · action=reply · 2026-07-08 18:07:34 · dry-run
Hi Asha,
Thank you for coming back to me, and I completely understand the timing is tight with your trip on Saturday.
Once an order has left us and is with the courier, I'm afraid we don't have a way to speed up the transit on our end, it moves through the courier's own network at their pace. The good news is it is already dispatched and progressing, so there is still a reasonable chance it reaches you in time.
I'd recommend keeping an eye on the tracking link you already have, as that will show the most up to date movement. If Saturday evening arrives and it hasn't turned up, do get back in touch and we will look at the best way forward for you.
Thanks so much for your patience, and I hope you have a lovely trip.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is asking us to expedite a shipped courier parcel, which we have no ability to do; reassured without promising a refund outcome that hasn't been earned yet per prior operator guidance not to pre-commit to a full refund for late delivery.
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Hi, Could you please let me know when my order will be delivered? I am going on holiday on Saturday evening and will need it by then please. If it can’t be delivered by then, I would like to return the item for a full refund. Thanks. Kind regards, Asha Begin forwarded message: From: MARLOW LONDON <support@marlow-london.com> Date: 2 July 2026 at 13:20:35 BST To: ashaissac@gmail.com Subject: A shipment from order #1656 is on the way
Your order is on its way
Shipped
On its way, Asha
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
4PX3002947537684CN
Carrier: Other
Track now
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com .
Items shipped
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Teal and Red Floral / UK 10 (M) · Teal and Red Floral / UK 10 (M) · Qty 1
Order number
#1656
Shipping to
Asha George Chesham, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Hi Asha,
Thank you for reaching out, and I hope you have a wonderful trip coming up!
Order #1656 has shipped, and you can follow its live progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002947537684CN. Delivery is currently taking around 8 to 12 days as we're in the middle of a busy sale period, so it is a close call for Saturday evening, but there is still a good chance it reaches you in time.
I'm sorry for the uncertainty this brings ahead of your holiday. If it turns out the parcel will not arrive in time, just let us know and we will be glad to talk through the best options with you.
Thank you so much for your patience, and I hope you have a lovely time away.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Anna,
Thanks for your email but I have already seen this tracking link with the initial email.
Is there anything you can do at your end to expedite this delivery by Saturday evening?
Regards,
Asha
Sent from my iPhone
> On 8 Jul 2026, at 14:49, support@marlow-london.com wrote:
>
> Hi Asha,
>
> Thank you for reaching out, and I hope you have a wonderful trip coming up!
>
> Order #1656 has shipped, and you can follow its live progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002947537684CN. Delivery is currently taking around 8 to 12 days as we're in the middle of a busy sale period, so it is a close call for Saturday evening, but there is still a good chance it reaches you in time.
>
> I'm sorry for the uncertainty this brings ahead of your holiday. If it turns out the parcel will not arrive in time, just let us know and we will be glad to talk through the best options with you.
>
> Thank you so much for your patience, and I hope you have a lovely time away.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Asha,
Thank you for coming back to me, and I completely understand the timing is tight with your trip on Saturday.
Good news: We have labeled your delivery with priority shipment, and we hope that it does the job for the saturday deadline. Once an order has left us and is with the courier, we hope they take your package seriously.
I'd recommend keeping an eye on the tracking link you already have, as that will show the most up to date movement. If Saturday evening arrives and it hasn't turned up, do get back in touch and we will look at the best way forward for you.
Thanks so much for your patience, and I hope you have a lovely trip.
Warm regards,
Anna
Customer Care Team
Marlow London