Case #374 — Marlow London
mailer@shopify.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 8 July 2026 at 14:51
open
not set
2026-07-08 13:52:24
—
2026-08-14 19:30:08
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Latest draft
from decision #566 · action=reply · 2026-07-08 13:52:51 · dry-run
Hi Lynne,
Thank you for reaching out, and lovely to hear you're interested in the 3 piece swim gear.
To answer your questions: if an item doesn't work out, we do accept returns within 30 days of delivery, as long as the item is unworn, unused, and in its original condition with original packaging.
Return shipping is the customer's responsibility, and the cost is 19.95 GBP, as returns are sent to our overseas supplier rather than within the UK, so to clarify the return address is not in the Netherlands.
If you'd rather avoid that return shipping cost altogether, we're also happy to offer alternatives such as a partial refund so you can keep the item, or a straightforward exchange, so there are options beyond a full return if something isn't quite right.
If you have any other questions before ordering, just let us know, we're happy to help.
You can browse the full range here: https://marlow-london.com/
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Pre-purchase return policy question with clear locked-policy figures to provide; no order involved, no action needed.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Lynne Lloyd
Email:
lynneclloyd@hotmail.com
Body:
Hi. I am very interested in your 3 piece swim gear.
Please let me know if there is a charge for return of item if it
doesn’t look right. If so how much . Also is the return address
in the Netherlands?
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Lynne Lloyd
Email:
lynneclloyd@hotmail.com
Body:
Hi. I am very interested in your 3 piece swim gear.
Please let me know if there is a charge for return of item if it
doesn’t look right. If so how much . Also is the return address
in the Netherlands?
Hi Lynne,
Thank you for reaching out, and lovely to hear you're interested in the 3 piece swim gear.
To answer your questions: if an item doesn't work out, we do accept returns within 30 days of delivery, as long as the item is unworn, unused, and in its original condition with original packaging.
We usually provide replacements for the small amount of people that recieve a faulty package, or give storecredit or partial refunds.
However if you wish to do return shipping, the cost would be 19.95 GBP, as returns are sent to our overseas supplier rather than within the UK, so to clarify the return address is not in the Netherlands.
If you have any other questions before ordering, just let us know, we're happy to help.
You can browse the full range here: https://marlow-london.com/
Warm regards,
Anna
Customer Care Team
Marlow London