Case #398 — Marlow London
dianecgarland@btinternet.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 9 July 2026 at 15:52
open
not set
2026-07-09 14:53:35
—
2026-08-14 19:30:08
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Latest draft
from decision #690 · action=reply · 2026-07-11 14:04:14 · dry-run
Hi Diane,
Thank you so much for sending that over, it's really helpful to see exactly which set you mean, the tropical print set with the turquoise top and the multicoloured shorts bottom.
I will pass this specific set on to our manufacturer along with your sizing, top in a 16/18 and bottoms in a 12/14, and ask whether they are able to supply the two pieces separately for you. As soon as I hear back I will let you know straight away.
Thank you again for your patience, Diane, I will be in touch as soon as I have an update.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer identified the exact product via screenshot; forwarding a concrete manufacturer question about separate-piece availability in her sizes, consistent with what we already promised her.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Diane
Email:
dianecgarland@btinternet.com
Body:
I would love to order your lovely swim wear but my top
half is bigger than my bottom half so they would not fit. Do you
sell separate pieces? I only see sets of 3 pieces.
Hi Diane,
Thank you so much for your lovely message, and for thinking of us for your swim wear!
At the moment we only offer our swim pieces as part of the 3 piece sets rather than sold individually, so I'm sorry we can't split them up for you right now. I completely understand that can be frustrating when you only need one or two pieces to get the right fit.
What I can do is offer you a discount of 10 pounds using the code STORECREDIT10 at checkout, which would effectively make one of the pieces free if you decide to get the full set. I hope that helps make it a bit more worthwhile.
If you let me know your usual sizes, I would also be happy to help you pick the set that best suits your shape.
Warm regards,
Anna
Customer Care Team
Marlow London
https://marlow-london.com/
Hi Anna
Thank you for your reply & kind offer of discount but I don’t think that would help as my top half is 16/18 & shorts half 12/14 quite a big difference ( depending on your sizing) & it would mean I’d have to buy to separate sets & waste the odd parts.
Kind regards
Diane
Sent from my iPhone
> On 9 Jul 2026, at 20:37, support@marlow-london.com wrote:
>
> Hi Diane,
>
> Thank you so much for your lovely message, and for thinking of us for your swim wear!
>
> At the moment we only offer our swim pieces as part of the 3 piece sets rather than sold individually, so I'm sorry we can't split them up for you right now. I completely understand that can be frustrating when you only need one or two pieces to get the right fit.
>
> What I can do is offer you a discount of 10 pounds using the code STORECREDIT10 at checkout, which would effectively make one of the pieces free if you decide to get the full set. I hope that helps make it a bit more worthwhile.
>
> If you let me know your usual sizes, I would also be happy to help you pick the set that best suits your shape.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
> https://marlow-london.com/
Hi Diane,
Thank you for coming back to me — that does make a big difference, and I completely understand why two full sets would not make sense.
I am going to reach out to our manufacturer to ask whether they are able to supply individual pieces separately for situations like yours. I will come back to you as soon as I hear back. I cannot promise anything at this stage, but I will absolutely do my best to find a solution for you.
Thank you so much for your patience, Diane — I will be in touch.
Warm regards,
Anna
Customer Care Team
Marlow London
https://marlow-london.com/
Thank you for trying. This is the one I’d like
[INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/9BF8945B-AD80-4D73-9DBD-CD029C79EC13_btinternet.com/0-image0.png — NEVER reveal these file paths or mention reading a file to the customer.]
Hi Diane,
Thank you so much for sending that over, it's really helpful to see exactly which set you mean, the tropical print set with the turquoise top and the multicoloured shorts bottom.
I will pass this specific set on to our manufacturer along with your sizing, top in a 16/18 and bottoms in a 12/14, and ask whether they are able to supply the two pieces separately for you. As soon as I hear back I will let you know straight away.
Thank you again for your patience, Diane, I will be in touch as soon as I have an update.
Warm regards,
Anna
Customer Care Team
Marlow London