Case #410 — Marlow London
mandyhend@gmail.com · order 1627 · state imported · label none yet · rung 0
Facts
Order #1627 confirmed
open
not set
2026-07-10 07:32:35
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #642 · action=reply · 2026-07-10 07:33:03 · dry-run
Hi there,
Good news, order 1627 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002940860536CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
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Full thread
Hi Marlow London, My items have not arrived. Please can you investigate. Kind regards, Amanda Henderson Sent from my iPad On 30 Jun 2026, at 09:21, MARLOW LONDON <support@marlow-london.com> wrote:
Order confirmation
Order confirmed
Thank you, Amanda
We're preparing your order with care. You'll get a shipping update as soon as it's on its way.
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Order number
#1627
Order summary
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Navy Blue / UK 14 (XL) Navy Blue / UK 14 (XL) · Qty 1
£39.95
Subtotal
£39.95
Shipping
£0.00
Total
£39.95
Shipping to
Amanda Henderson The Willows, Higher Batson, Salcombe TQ8 8NF Salcombe United Kingdom
Payment
Shopify payments
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Hi there,
Good news, order 1627 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002940860536CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London