Case #411 — Marlow London
evageorge68@gmail.com · order 1714 · state imported · label none yet · rung 0
Facts
A shipment from order #1714 is on the way
open
not set
2026-07-10 07:42:25
—
2026-08-14 19:30:08
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Latest draft
from decision #1079 · action=reply · 2026-07-19 06:34:43 · dry-run
Hi Yvonne,
You're very welcome, thank you for your patience with this one.
If anything else comes up once it arrives, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer sent a simple thank you with no question, so a brief warm acknowledgement closes the thread.
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Full thread
Could you please confirm when my order will be delivered. I have been
tracking and the items are still at Sheffield.
On Sat, 4 Jul 2026, 16:06 MARLOW LONDON, <support@marlow-london.com> wrote:
> [image: MARLOW LONDON]
> <https://marlow-london.com/_t/c/v3/AAC-dm9-AvxGUu7e53tqS9o2LrRl8Lu1cHqFDvhgTv_hNalR_CPCmLfZcx1tA8cMHDF_exyuzCU1degoIh8WesLpzMACvhVm2stYRaX_byLj7vf0CO0sJd1keMy9Mbc5tJIHcWySipJsq_RHtrSEqFKgb1MfMEFN8XZ7l5I2ZXeWM96q1SmgnwGNHy53OjisIkPY1V1_Rq4tj-soXIbrqH-hwO0b8go1XpuCGEvO-yLI_uFKKStkd0XQSz8ztrQVuwO493mxokLjOuLHJSDqbS74nBoDa3wDIP00NUAeQxk4Fk4TU3iFI9N0GjLQpafDaJyP0B0Lq2IFjK0SYBXKFuw-sA==>
>
>
>
> Shipped
> On its way, Yvonne
>
> Your order has left our boutique. Track your package below to see when
> it'll arrive.
>
> Tracking number
>
> 4PX3002953428846CN
>
> Carrier: Other
> Track now
> <https://marlow-london.com/_t/c/v3/AADKhAYGsudE-s2oOTi6jTFcN8Um3NKCNUKMymFyzO2MnNaGs3RrIsWK9e2TdF8uu9UMM8JuQwqIiTuOUfNZIGzdxvmWWaulfw52Pxvju4qpHiiLWkQaKoraN81bylx8IRid8T8YgaPfGdePVmvB9hO1lEtpln_c4JyC1a34lNvQ3XtYsxZ9hfyVEehPa538KduSQ6BKZkqQJvDIPM5Jhm9L0b-BdZBk_8Kd6pC3W3otm1-VJwN-8stY0aRoHtwdG-3wspgDiT3n-BQ2jqhMLT1-zNAoH3xcPJGF7K3bdXXoq0FNj35383QqmPYaHBjy2MnMDZ9KviEskeppjVu-YewUNAqXPz8vcDWaWMoajDnCFI3n_Q==>
>
> A gift for you · £15 store credit
>
> STORECREDIT15
>
> Use this code at checkout for £15 off your next order at marlow-london.com
> <https://marlow-london.com/_t/c/v3/AAD7sAf-l5Sx_CkgTCTa642oAUsKAyw9UCGNnBZ1AQSR4icIB1rI4oBid2Ob38c7Dcdh1F3YHt5A_txrt4ECsn7FIk3kSxmIMnJapJverMb-QuHuFC2nAXTdqu3f-sEtBCCJ_YjDsyvNxYTnPGpfwiN1YSLp9AT2BYbP3FHab4Q6a4DFzGMvnNKkT5jTAKjkx3TrtM63yl3BbjdouN7DSCwFKcj1sU-kU9LzRgs1ZJIiFyGuaJuHR10snO7TlICDCskdHx2xPsh6aKww0BkYlHGdEBGvCkcxJJ8OFpnSnekjCaQK3VM6sS4eufMz0cyl4eF8VyvgBX3pHYcBPY5Y0Eed6q0=>
> .
>
> Items shipped
> Edith | Everyday Comfort Sleeve Tee - Red / UK 10 (M) · Red / UK 10 (M) ·
> Qty 1
> Edith | Everyday Comfort Sleeve Tee - Blue / UK 10 (M) · Blue / UK 10 (M)
> · Qty 1
>
> Order number
>
> #1714
>
> Shipping to
>
> Yvonne Eva
> Scunthorpe, United Kingdom
>
> Questions about your delivery? Reply to this email and we'll help right
> away.
>
>
> Follow us
> Facebook
> <https://marlow-london.com/_t/c/v3/AADIAcYcKG7DFj6RepHlZo5cG9qjHQwqmd3HWmvcAtiy_jOId1a28Q7hjYApTKOM73-X8Xvwltm50FIZsfun-JPbldcoSvIk3dzgQbYH3Lh7gvpoquUukDeIAHouZgWWL-8eSv25Y3JpsBd3hpcdJYXrWrk9Mpe7Jwp2cGLSPjx4eO3EDtvyZPhIIJBRadKtJ-GF7w-NXM0PZzQeeiJwZpyA-UXISUubZI8lxdIut6DH7IoutKJ2W4vihCGkSA_WXN7CVzErYJb2I9JInTJ5iLYPgMjgiS_P-g6LazsVgDoRWT4yXDuil0kI8oS8-_AeeM931_rFLFSj3G0=>
>
Hi there,
Thanks for the update, and good news, your order is on its way. I can see it has already moved past the initial stage and is currently showing at Sheffield, which means it is actively progressing through the network.
Since it has started moving, you should not need to wait longer than about a week from now for it to arrive.
Thank you for your patience, and please let me know if it has not arrived within that time and I will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you for the email but unfortunately I haven't received the items,
when I have tried to track with Evri there tracking keeps telling me they
have the parcel and it's at there depo. Not out of delivery.???
I would appreciate if you could look into this .
Thank you.
Yvonne.
On Sat, 11 Jul 2026, 01:26 , <support@marlow-london.com> wrote:
> Hi there,
>
> Thanks for the update, and good news, your order is on its way. I can see
> it has already moved past the initial stage and is currently showing at
> Sheffield, which means it is actively progressing through the network.
>
> Since it has started moving, you should not need to wait longer than about
> a week from now for it to arrive.
>
> Thank you for your patience, and please let me know if it has not arrived
> within that time and I will look into it further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Another week, not acceptable.
On Fri, 17 Jul 2026, 07:17 George Eva, <evageorge68@gmail.com> wrote:
> Thank you for the email but unfortunately I haven't received the items,
> when I have tried to track with Evri there tracking keeps telling me they
> have the parcel and it's at there depo. Not out of delivery.???
> I would appreciate if you could look into this .
> Thank you.
> Yvonne.
>
> On Sat, 11 Jul 2026, 01:26 , <support@marlow-london.com> wrote:
>
>> Hi there,
>>
>> Thanks for the update, and good news, your order is on its way. I can see
>> it has already moved past the initial stage and is currently showing at
>> Sheffield, which means it is actively progressing through the network.
>>
>> Since it has started moving, you should not need to wait longer than
>> about a week from now for it to arrive.
>>
>> Thank you for your patience, and please let me know if it has not arrived
>> within that time and I will look into it further for you.
>>
>> Warm regards,
>> Anna
>> Customer Care Team
>> Marlow London
>>
>
Hi Yvonne,
I am really sorry, I can hear how frustrated you are, and after being told last week it was about a week away, hearing it is still sitting at the Evri depot is genuinely not good enough. You have every right to be annoyed.
Here is where things honestly stand: from what you are seeing on Evri's own tracking, your parcel has already reached the UK and is at their local depot. That is the last leg of the journey, the domestic one, so we are talking days now rather than another full week. I know it has felt slow to get here, and I am not going to pretend the wait has been acceptable, but it is close and it is coming.
As a genuine apology for the trouble, please use the code STORECREDIT15 for £15 off your next order. It does not undo the wait, but I wanted to do something for the hassle.
If it has not landed in the next few days, come straight back to me and I will chase it down for you.
Warm regards,
Anna
Customer Care Team
Marlow London
That's great, thank you very much.
On Sat, 18 Jul 2026, 22:50 , <support@marlow-london.com> wrote:
> Hi Yvonne,
>
> I am really sorry, I can hear how frustrated you are, and after being told
> last week it was about a week away, hearing it is still sitting at the Evri
> depot is genuinely not good enough. You have every right to be annoyed.
>
> Here is where things honestly stand: from what you are seeing on Evri's
> own tracking, your parcel has already reached the UK and is at their local
> depot. That is the last leg of the journey, the domestic one, so we are
> talking days now rather than another full week. I know it has felt slow to
> get here, and I am not going to pretend the wait has been acceptable, but
> it is close and it is coming.
>
> As a genuine apology for the trouble, please use the code STORECREDIT15
> for £15 off your next order. It does not undo the wait, but I wanted to do
> something for the hassle.
>
> If it has not landed in the next few days, come straight back to me and I
> will chase it down for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Hi Yvonne,
You're very welcome, thank you for your patience with this one.
If anything else comes up once it arrives, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London