Case #413 — Marlow London

antony.hill12@googlemail.com · order 1749 · state imported · label none yet · rung 0

Facts

Subject

Order #1749 confirmed

Thread status

open

SLA due

not set

Opened

2026-07-10 09:50:53

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

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Latest draft

from decision #650 · action=reply · 2026-07-10 09:51:10 · dry-run

Hi Tony, Thank you for reaching out, and I completely understand the concern, especially after seeing negative comments online. I want to reassure you that we are a genuine business and we take every order seriously. The good news is that order 1749 has been fulfilled and is on its way to you. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002953428709CN Tracking can sometimes lag a little behind the parcel's actual progress, so please do not worry if it does not update every day. If you have any concerns once you have had a chance to look at the tracking, just let me know and I will be happy to help further. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Order is fulfilled with a real tracking link, so reassure legitimacy and share tracking per policy; no rule blocks this and no action_request applies since nothing was agreed.

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Full thread

in antony.hill12@googlemail.com → support@marlow-london.com customer 2026-07-10 09:50:53

Hi can you inform me when I will receive my order? I have found negative comments about receiving items and still haven't received any shipping information. Thank you Tony Hill On Sat, 4 Jul 2026, 08:59 MARLOW LONDON, <support@marlow-london.com> wrote: > [image: MARLOW LONDON] > <https://marlow-london.com/_t/c/v3/AABmbqWnXZ1yV4ZQbskD_UxYr_e3X7Us9c4JjIvy0hVAO98qt7BUJgBHWzu733LWcs1M5TUMFnqwU-e7-jTu-RWervs9dlL-URPiYCWM2buhwUYX8qIA-CUvhBiP0qGZON4Nnf5aoKo24kV6K_WYbLeYPyC_kL6wecn2Lf7JvaaBqNfoKlkG9pyqBaP-7xLfPGLL0IPA_gVzp9t9w4CmEJqjzq-Ec62IMoWKAZ56Y3hbmlWgJmlw8LuWa35NyTEIvrCmr9mzOcyaf92D7PGv_SUwoRjQpshRLuMBSrZA_09P_9zy-VcQkeeVoAem-spnSKyqxmf2wPJ6D4xtN6fIdy_p2A==> > > > > Order confirmed > Thank you, Antony > > We're preparing your order with care. You'll get a shipping update as soon > as it's on its way. > > A gift for you · £15 store credit > > STORECREDIT15 > > Use this code at checkout for £15 off your next order. > Shop now > <https://marlow-london.com/_t/c/v3/AABUMWCbJ8DtuaoNUrjr4v7zPVC7CBRIgeb1aLmXgd3Ewe75zF-Bg3QaVBl0TsByTQYGmJCI9Gor0G7JveRRBpNi1H1HraTi0N86v6Ajj_xDoY0mYLqUCIAvoat2W9e6bjMpDnkd5yGGT483C2ANfW6pCsr0iSpwvIf66jrHQ9TJDP1Io9OMIOIDAdsmX_zdHJowdqPySzgksufyreieHzlyvd5LjPocPYCpL4PySTB-PL0zg1YfM3SIsMlRNmIfInqwxIs2TaRgGNIymrLoIzIEr-XEsbR9YfL_mwAI07iACfBgLGVZDlpmNQ-r3_Bx61YOULRZBPLEes7MM56VHUppJEU=> > > Order number > > #1749 > > Order summary > HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Teal and Red > Floral / UK 12 (L) > Teal and Red Floral / UK 12 (L) · Qty 1 £39.95 > Subtotal £39.95 > Shipping £0.00 > Total £39.95 > > Shipping to > > Antony Hill > Lynes Place, Taynton > <https://www.google.com/maps/search/Lynes+Place,+Taynton+GL19+3AW?entry=gmail&source=g> > GL19 3AW > <https://www.google.com/maps/search/Lynes+Place,+Taynton+GL19+3AW?entry=gmail&source=g> > Gloucester > United Kingdom > > Payment > > Shopify payments > View order > <https://marlow-london.com/_t/c/v3/AAB79OUci0QCIwUBg8_R76BFXm8nH8bOr1l0speVYhfLQ8wlAXLGLZ2M-2Kz5Q1BTQAkMgo4mORW0pjMKOFE8qfLJ9lW4Sj5usUehP0yWi08TDaQSolMQOUauyx1zfcF_ZkVGpg7o5vFRgwBITu0eIkpStU5fcTX3nR8SzgyRW6RDauNuNvV5n4dwmr1R3oaUm-P7TEu_lTZLqna4X_MsYLsccG1yPCHoCg0iohjhkc1DCn6UklXGpbu1X4X4EGYYly-eIkVXi8anVxPLP5kNo2i1fOTLtQkkRB-3s3hJ3F8mRwf93aryFdvZQtpszOcVIjPtMvVPeSRi7c5XHSTKzcNofYObVbuaPksD6Fmq8NpOasfUPEaPvs3GeKedxrDusim80g1Xf1Vb_Fa2wGPUT9043i65D1ZfxMbQJEvEhR-ULf4wBk_h6xMZCv0aF589FfpF-9KQfbXzNg9TTGMx15xYLdWkTM1UxyvHPvODzo2RYo04opxsfx4f79lIA6Fk6xVngVVGMy7xNXvy9h0veR2FUlZ6UPrtk6bIRdScQVkTAl_g9sdLm5TRlxWiPOAZ7p5pdpKZY0Fnyp4zAYE4O9UQNKWINPQUuCMmooF0GpUyWQdLQyW9XO-_uFog77pVtdtMiyMkU1V_NVdaQMkCHVxxhCF2Ah080cSeEtFj-oCZ3Qp9KU8x6-hfPMcacKeY0V70UdYBn7mMmyiqACRwOOMpzGbcthiOerEi8dxCKCQ2C6pOSWFbecpMu_Jlq89nmfjgGwok-Ol18RIMPGNI5O1zxAFfN3iKdabB28kYrgEMmZjQPAW92q2lYyBxs_T95mYbyuDJ6zKe7c7J0muu0YK3GJNFHRlunGXU561-wOkLMlErPErQSGug2e_C9X-ScstEK2Uoxt0ukHSXlZLpztApSu3fmtZDZnUcHXPuNgbwSQis05Kdz3xfBwsZrRMKVvrSea0Vj37yHCpZhhS6kwUpyOCFiHl03_v7h0AEou3BWZK6Ms2CaC4R8W8n6Za9m3OHbBs3aj1yMla3GDIAshkze_VWv8qXntX2Gup5kQCqwbXcLrlEZnDw6HupK9A0_wv867lvDX1tVfy-oHK7mvlbk_4X75oLFB5u9y_ObLS-rtYurR79HpMHxdtCfSWPn1LqM9z-nIiRGC-UxpiYS3ltZ6Jk1A0ZatWXFtcOLc69BeYnSlsy7kVpj9UlNDApL2VXeIRTGD9lo6i7kejhZuRZ9Gdly4rnSKC4FVuo3XKEs92DUGfjTY0E1KZ9qr6nPUV53yUhPawZKjL2JzXcYKWel4D7AB56opuDrN_bz5XUgD-XljnSiZjY-PScQ_qlORWx6pmntzhnFLMkVPdyxpivfUevOjEG3dtKY3CFt7zhlmzcCCFAKvUk-mifByvHH2A6sez2KoJe0Sd6J3w-T5bOB25Q-k-8xDOxtu4wyD-F86HyFPzVAllz-OA69PfOTDJtFBQsjHRRalUr09Caqpb0r-XeNaQpvOG72RLMBiUu4S5TaaZR4kjg-iu9aueSHP8VCy0p6aE4_7i8p7iWmp_C5bwWhtD02w=> > > > > Follow us > Facebook > <https://marlow-london.com/_t/c/v3/AADjZPYMCgqA0eXj31C5d0sIqGi7KhzWfGtiq0MGvsvThXEUfQMnQJdE_pFbmQ1z2HbM8klvOHcg8LspFzWmd0Pjb7XJBnRXQWMqYKid3DPjuqLq8dZ7jK5DBRIXI1vQ_ZYAdf72DbNjRubbW0A2rnj5NXFm

out support@marlow-london.com → antony.hill12@googlemail.com tool 2026-07-10 21:39:04