Case #420 — Marlow London
clare_mcgravie@hotmail.com · order 1657 · state imported · label none yet · rung 0
Facts
A shipment from order #1657 is on the way
open
not set
2026-07-10 16:22:35
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #661 · action=reply · 2026-07-10 16:22:57 · dry-run
Hi Clare,
Thank you for letting me know, and I completely understand the timing pressure with your holiday starting tomorrow.
I can see your order has been dispatched and is on its way. You can follow its live progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002947537875CN
I wish I could promise an exact arrival time, but once a parcel is with the courier that part is outside of our direct control, so I don't want to tell you something I can't be sure of. What I can say is that it is actively moving through the delivery network.
If it hasn't reached you before you leave tomorrow, please let us know and we will look at the best way to help.
Wishing you a wonderful trip.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Time-sensitive holiday deadline for order #1657; gave honest reassurance with the real tracking link and no unpromised commitments; recommend the operator schedule a check-in for just before her trip per the playbook's deadline pattern.
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Full thread
Hi,
I still haven’t received my order and I leave for my holiday tomorrow. When do you expect it to arrive?
Thanks,
Clare
On 2 Jul 2026, at 13:20, MARLOW LONDON <support@marlow-london.com> wrote:
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AACOJ8WdYZyNPNc5UAxnhimkT_4o9YZxrJOLy3r6CeLRbpj_4V5eBWUKqP6m6q0cjpd08zcROUrNLhJ3IcKTTrSZIVUyfXcfVZ8jsxwVI42oSjvpzVQZmtqfcHp_FZLndmuDYJ6X0kfXAikVGUlzVx0leh_ZeHtDQpqpbuejGtgjVow5MPRh4OuiHt1ToC3LUf22YTlUusMkEVgCvjgc2t7boKUarcGL1YCuvMTwH1-wPGFx6-mAIsIq8aVrguQrK6l0QdQRGj5KLGCPzuEBdGebFkGAb37bclNHd50zjERrwOY7pMTblYJM8feerESwcfpxmt-7HXistU193W2Ufi3K8w==>
Shipped
On its way, Clare
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
4PX3002947537875CN
Carrier: Other
Track now<https://marlow-london.com/_t/c/v3/AACHl9dUhsPEuwUXe8j8SM0ejWPfV4aeMpWOP1acFBxri5F2LX13ceK9i8dfCScA_PgP3jVfwcyChcflh_wm66idOOkl-4OD7zauPOj821aSPPsWLJw-khZnt4niTHRsgANteLiE0MK79u54tFP1ZJ5av1lXibF5hERGqoELQaT94WnJ3gaTlnEYd7O2rUWc7rXfwg98i-dBKYe4lYi96hhuQYc6Lv9rRxlVSZl7J6yDqtoLGuAtHs6Lm9rr3p7v33rn3uiJzusQ5bH68O-rmTXq6dy_p5d6mpaK93UjAx4URHeTKIyGUIXXyvkNare0edJnb2dlVJWJeSnK-qEQr_inyQBCKfLmwgIo4Ndk-PhGC5EYhg==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AAC04LwTtYSey-UQvSilQYwON2RqgEWtGuj4KfzRJXmg_iuBjLdjpRgvRE5ixgYFz9YkBFV18ZezUHGWjSp7Mw3IxqwDqbielEl6RSs2Nyzd5ugStq7MnlouwEv9mXyV2mSwxtc4yigr6lVtyRT6oj3BfcXoepAx2bv4eQiN8In7qukUtfly-hr4Tzs-xTfb9eS-bprGQ3PCS1ClaHDQpCG4ucG4dXlhPf9SiPk7eTdVgAyJ9aShC6iBUCnUeA1Tk5ijqUnx4_toc5T8pYs21sx-dkQTHFJwuOvLsl0P-LWYUJ0IRguduPXBTRavtZ2ZFO5i59tS9PcZyCXpM-A2PA6Nxnw=>.
Items shipped
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Teal and Red Floral / UK 10 (M) · Teal and Red Floral / UK 10 (M) · Qty 1
Order number
#1657
Shipping to
Clare Capaldi
Edinburgh, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Facebook<https://marlow-london.com/_t/c/v3/AACBUR9iAerh12mL-3papTTvZkuYaVCiUVM0mYIuy9F0ZJlfYLheNuqZFQSJkWSMKNcgllmqGN4nAF4Lx63cD0RxUkl3mjUmX-82PJPtOTbUjzxuxteS4Q2CH98zdgQEhNrDmykeT5kvFj7mPBTdbKQLpI6afsxSSaCjeuwJc_-xM72W9SYddurH0IV58hoKpzshgGA7W2UrsFg2IiKCNCYmPTJVqPczhkXzwPwXGNzhAD-UMOB17KwVVWNysXbL_yhGtCewi7kxQMffmm35VScLjv1YLjoC8nsPg7NcrDNWBKufBV5FPUntSj2VnPz72x6047u5BLtb_TQ=>
Hi Clare,
Thank you for letting me know, and I completely understand the timing pressure with your holiday starting tomorrow.
I can see your order has been dispatched and is on its way. You can follow its live progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002947537875CN
I wish I could promise an exact arrival time, but once a parcel is with the courier that part is outside of our direct control, so I don't want to tell you something I can't be sure of. What I can say is that it is actively moving through the delivery network.
If it hasn't reached you before you leave tomorrow, please let us know and we will look at the best way to help.
Wishing you a wonderful trip.
Warm regards,
Anna
Customer Care Team
Marlow London