Case #437 — Marlow London
mrsgquantock@gmail.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 12 July 2026 at 09:39
open
not set
2026-07-12 08:40:26
—
2026-08-14 19:30:08
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Latest draft
from decision #719 · action=reply · 2026-07-12 08:40:39 · dry-run
Hi Gillian,
Thank you for reaching out, and I completely understand wanting your swimsuits to arrive quickly.
Some of our items do ship directly from our trusted overseas supplier, the same one used by several well known fashion retailers, so we can keep offering great quality at a fair price without unnecessary markups. The quality is exactly the same as if it shipped locally, and our current shipping time is around 8 to 12 days.
We would really love the chance to have you as a customer, so as a thank you for considering us, please use the code STORECREDIT10 for 10 pounds off your order.
If you have any other questions before ordering, just let us know, we are happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London
https://marlow-london.com/
Reasoning: Pre-purchase shipping-time concern with no existing order; used the pre-sale goodwill discount lesson to reassure and encourage the sale.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
GillianQuantock
Email:
mrsgquantock@gmail.com
Body:
I was about to order two swimsuits from you and just
checked the arrival times, and realised they were shipped from
China or another distant place, to take up to two week delivery.I
will find something equally nice on Amazon, overnight delivery.
Hi Gillian,
Thank you for reaching out, and I completely understand wanting your swimsuits to arrive quickly.
Some of our items do ship directly from our trusted overseas supplier, the same one used by several well known fashion retailers, so we can keep offering great quality at a fair price without unnecessary markups. The quality is exactly the same as if it shipped locally, and our current shipping time is around 8 to 12 days.
We would really love the chance to have you as a customer, so as a thank you for considering us, please use the code STORECREDIT10 for 10 pounds off your order.
If you have any other questions before ordering, just let us know, we are happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London
https://marlow-london.com/