Case #440 — Marlow London
beverley.banton@hotmail.co.uk · order 1682 · state imported · label none yet · rung 0
Facts
A shipment from order #1682 is on the way
open
not set
2026-07-12 13:35:02
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1431 · action=reply · 2026-07-23 17:42:12 · dry-run
Hi Bev,
Thank you for reaching out, and I am so sorry this is cutting it close before your holiday, that is exactly the kind of worry I want to help put your mind at ease about.
I have just checked your tracking directly, and it is good news: your parcel has cleared customs and is now in transit, on its way to you. From here we are estimating around 7 to 12 days for it to arrive.
I want to be upfront with you though. If your holiday is coming up very soon, there is a real chance it may not land in time, and I do not want to promise a date I cannot guarantee. If you can let me know exactly when you are travelling, I will keep a close eye on this for you and come straight back the moment I have more to share.
I am sorry again for the wait and the uncertainty this has caused. As a token for the trouble, here is £15 off your next order with the code STORECREDIT15.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Shipped WISMO with a calm holiday-deadline mention; gave honest in-transit status, the live 7-12 day estimate, and the shipping-complaint code (not previously given in this thread), no action attached.
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Full thread
Sent from my iPad
On 3 Jul 2026, at 13:38, MARLOW LONDON <support@marlow-london.com> wrote:
hello can you provide an update on this shipment please it’s now been 11 days
Thanks
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AABMcKEuk9WoNtjUhr-AEF92iMWeHknYXPjXXBbAzqhm2klkmb7NB8CnFbmCe9EO-gzIfF48ZOnzSxM1Je6VdqnW6X2PlYfaC9AZ6ppI2gqZ48FAF0ng9a14yZnR6JWR-xIza6xsCjEbrgqbyXTpqmzZIPdniB1K_oY3eqYievu8MPuzTnEQDq1oosJUEU6y8HlVVW8hVUJbHSowxC-DozL5oMxef77Tks5g38QBEymLREOwfaK_ukTNM0raloWnM30mJGhvq8xOFiPz9BL7Z2NvUyTfUZb9ZNmObOynVkuhtVngC2fTOpuEPnqYjvOPJEIM2KHmJl_JhPGgH7NMDE8qmQ==>
Shipped
On its way, Beverley
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
4PX3002950741252CN
Carrier: Other
Track now<https://marlow-london.com/_t/c/v3/AADpgSF4r3RfbI4yX_adUH-oigyLZLjNhzzof7BzfamSx4FhR23ugfCEDVyG25XqRh00QInL5AfN1JTRG7j8D72FSk5RgUyHzoXKNI0R8T9Ohp7Wa1d2mdKSGTon5MFYcUuw4pAFLG68-VaDJI5MYJlsfymROG1mnNuWa2Vn5L1alznSd_z3uW9R_7xBvQDL4GEkdg4MW7UP7j-QaZ_2V_UkDKLv6MuPqpQghFkEc1p67GsJTBNlH5w6BATkU8yDCjGYZNOwPBDuQWO9kpkaUz46F3hkZGmIzCuBvm358rGJxk97dOU2qngjVcK4yyoxbB7bnRIZc6-pnTGdQQzS9agkSq5HqPkfoZ3bkqgsOZV_X7AYeA==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AACcPEU3ySF3Z_D6b2xAMElt7-AtX3Nc92_TroNXTEk0zwL5IILBiQLa9nwd9ps7o3ofj0V1ZfPTvbNRSUbiByTaFRXv3DVidf53aOu-bLVFyfsFgEYMYCrkz94i9KoZS4HT-D3ZJTyNATVRv-hLxM1r8GR63jUOX8XWvWcldzr5P4UA1DgscRg0MVPpwzcmpBZqVn7rIBPJtnW0vlJeZ-MFjttRQLt84gBLDfuiNyEePP8ZzCQa-sFvEal3o_ga-OqwVNm2XQTOa-sgSKHuu7ZZTXQ-hsCkyfab7FLP9GAjlOm_EsVgQ045Lli3-9T8m9f713Fx9W0Aab4g1c8iD0d-hxk=>.
Items shipped
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Blue Floral / UK 18 (3XL) · Blue Floral / UK 18 (3XL) · Qty 1
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Green Palm Tree / UK 18 (3XL) · Green Palm Tree / UK 18 (3XL) · Qty 1
Order number
#1682
Shipping to
Beverley Banton
Seaford, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
Follow us
Facebook<https://marlow-london.com/_t/c/v3/AABXrXUhzUtYrhe6v2DW-O-Zhn25suUcN9zbrNxzPH3oXWj4IdhPkn0oNyTJ2Ob5oOD7gRf4-ulhoP-fhiTaPlR2LQOg0mZvjSM0Rnm4MjrszfyD2CikYa5kFKkQ20WoAU0uHClpOHdXf4KivMje1LVlQt0DqSBTop02MUhAL21dLB8EAjvR_lmR-KPmex3D83l58P5kGb1Ph31xsDcBOchyzw9eOsQN11pgVCoCqaXDF6nAA9_DMOsGYZgmFwkvzlFGQGwXIyfLgSvFLXT8952LZd8XTexkXx41yX-h287ZlL0wSe4rkVqs7EmsQZa3OmA2w0axv3wHc0I=>
Hi there,
Good news, order 1682 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002950741252CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi there,
Good news, order 1682 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002950741252CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hello I still have not received this item. Had I realised it would take this long to arrive I certainly would not have placed the order as they are for my holiday which is fast approaching. Please provide me with a timeline for when I will receive this delivery.
I look forward to hearing from you.
Kind regards
Bev Banton
Sent from my iPad
> On 13 Jul 2026, at 16:32, support@marlow-london.com wrote:
>
> Hi there,
>
> Good news, order 1682 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
>
> You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002950741252CN
>
> If it's still stuck after about a week, let me know and I'll look into it further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Bev,
Thank you for reaching out, and I am so sorry this is cutting it close before your holiday, that is exactly the kind of worry I want to help put your mind at ease about.
I have just checked your tracking directly, and it is good news: your parcel has cleared customs and is now in transit, on its way to you. From here we are estimating around 7 to 12 days for it to arrive.
I want to be upfront with you though. If your holiday is coming up very soon, there is a real chance it may not land in time, and I do not want to promise a date I cannot guarantee. If you can let me know exactly when you are travelling, I will keep a close eye on this for you and come straight back the moment I have more to share.
I am sorry again for the wait and the uncertainty this has caused. As a token for the trouble, here is £15 off your next order with the code STORECREDIT15.
Warm regards,
Anna
Customer Care Team
Marlow London