Case #442 — Marlow London
cashby69@hotmail.com · order 1799 · state imported · label none yet · rung 0
Facts
A shipment from order #1799 is on the way
open
not set
2026-07-12 17:48:12
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #728 · action=reply · 2026-07-12 17:48:25 · dry-run
Hi there,
Good news, order 1799 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002959230085CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Matches EXACT-MATCH rule tracking-stuck-info-received: carrier status shows Info Received stage, no other complaint or request.
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Hi,
I haven’t see much update on my order. I’ve checked tracking and no sure when I can expect it. Thanks
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: MARLOW LONDON <support@marlow-london.com>
Sent: Monday, 06 July 2026 15:13:15
To: cashby69@hotmail.com <cashby69@hotmail.com>
Subject: A shipment from order #1799 is on the way
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AAAZsDpwDPql0tK-gwX6lf4UoMveFVYNKz1gsDg_yfBfWNl0V9EfUveawSY43wNknh4pwB1xc9W-qsNfoaNliZcvYfhEJ18BJn1Uzip7mpZaz5fONeJpTgT2Qvj9Xx7UvUlx7nJHZtQ_HNj1XH0ESq9YHU1J3RR7I2uDWEd2NbxaYp8C69XUS-lcG3HhRgiWH06GewV82RlA843W0iaAFVikp0JE839hqn6IHiJLDNcqgqmftcT3THbDd9IXh06cBWTGDBV33xPj2iEUqjBRKOz7ECfyv5TyhWlMHLZJGwdmv_-9NsVG9aGw6gNeKmV3O0Za3tPjeXxhp3fPLt9hCpFuBg==>
Shipped
On its way, Carrie
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
4PX3002959230085CN
Carrier: Other
Track now<https://marlow-london.com/_t/c/v3/AACDp9kZSr7-0IUy7Nt3aRSA_YixeU_0iknkxzD6puIHBTwtItfRLGQGFOmcwuCK75KOFvm1WEwUjcntpDrIL16YwBsMbnuv8B2gQ0fyYUrOA5rsgNHg5Ep_8xOr7Dr1eqZhVt2M1yKAseeJ77cJrpfo_sE46Ev1kiy07VS6011ghXlaprMVe4qVGUUMC0cFOpweZkziw03CGHKmmE5FcXFyF_H9lAUenOJRgPoXJVrjpdlRYGzxlbzW0jh2Hn_S1rVg646GP3M0qMTt5zDMSODixW06XHzJcWW7xbFMWUiY5TVQoq2FA80NAPXXKtWHCEp9f_rkteb7D15LvIsqrIql6JzVxb4QN3lY3OXFaeDU7j9DjQ==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AADoeR4oNqGGcfDUVVX18D6WgUdAgqFa-YoIwTsz9778U5D1-E86AbFZtRaaF7GkTXyfnDOZU8WFRv5KyuYLlBATz_JKIjDuODJL75jhY6iLjYxl_XsWKU8yC1ztB5a7CPBB7lNSq5Fks2KwTwnWMBHQ1Y2x9ZY_kkk4l5BYZ9-lPJl86lLlh1YoZ9WOkWStEfKGHO2tIjyHezomwAwqR53lK17xdiLojGBhifAZvfWp3mmbZxTHPM0S09zjwFKJ0B9N4VaNMbcqeVyvG7XYUyBH9Is79xYzAUyXyaG9B8zpHaMj4tvGoJSlAo3A2vGDFD-xQZF2wAO4H0NA09OQBHxXSQ8=>.
Items shipped
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Navy Blue / UK 14 (XL) · Navy Blue / UK 14 (XL) · Qty 1
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Teal and Red Floral / UK 14 (XL) · Teal and Red Floral / UK 14 (XL) · Qty 1
Order number
#1799
Shipping to
Carrie Langford
High Wycombe, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Facebook<https://marlow-london.com/_t/c/v3/AAAYlI1gvoQAxor5jqkhaChYNuQEAaIs8gRj4CYiKvv55KNVlsCEE1_xrNW3d8EE8s4YLm7PSU2klWFLJG-l0xsmSy8rg48vmBr898A7V4Pp4GTaq34jtMBpMD4B1PQg9jupLDRWU5xd10cVxESgWt_OJ7Gr7Gp7e-1xf0_Ub04PhOzvNBBb809PK0wBbYSI4AooRo51r1o1JS6HlmRfD4L5X20b8qUNDsUZN-1jH2NRGIRPPYZbApN6d-dSdoKqsUjy4F69cbc71m0N5fg20QCjEn50_1E6WP11EcnQfUN-8a30Mf6CygBGY3gpU-8Bm7nVa7p2km-jv8w=>
Hi there,
Good news, order 1799 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002959230085CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi there,
Good news, order 1799 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002959230085CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London