Case #445 — Marlow London
litawinter@hotmail.com · order 1838 · state imported · label none yet · rung 0
Facts
New customer message on 12 July 2026 at 20:39
open
not set
2026-07-12 19:40:29
—
2026-08-14 19:30:08
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Latest draft
from decision #1030 · action=reply · 2026-07-18 07:35:44 · dry-run
Hi Lita,
I am sorry your swimsuit still has not arrived, I know how frustrating it is to keep waiting.
I have looked into where it is for you: your parcel is genuinely in transit and moving, it has departed a facility and is making its way to you. With these international parcels the tracking often goes quiet between scans, so it can look like nothing is happening even while it is travelling. Now that it is properly on the move, I would not expect it to take much more than about a week to reach you.
As a genuine apology for the wait, please use the code STORECREDIT15 for £15 off your next order. It does not undo the delay, but I hope it is a little something toward next time.
If it has not landed within that window, come straight back to me and I will chase it up for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: regen batch 2026-07-18 (support-ai authored)
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Lita Winter
Email:
litawinter@hotmail.com
Body:
Hello can you tell me when
I will receive my
Order please
Thank you Lita
Hi Lita,
Good news, order 1838 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002959230030CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Good morning
My parcel has still not arrived.
Kind regards
Lita
> On 12 Jul 2026, at 20:40, support@marlow-london.com wrote:
>
> Hi Lita,
>
> Good news, order 1838 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
>
> You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002959230030CN
>
> If it's still stuck after about a week, let me know and I'll look into it further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Lita,
I am sorry your swimsuit still has not arrived, I know how frustrating it is to keep waiting.
I have looked into where it is for you: your parcel is genuinely in transit and moving, it has departed a facility and is making its way to you. With these international parcels the tracking often goes quiet between scans, so it can look like nothing is happening even while it is travelling. Now that it is properly on the move, I would not expect it to take much more than about a week to reach you.
As a genuine apology for the wait, please use the code STORECREDIT15 for £15 off your next order. It does not undo the delay, but I hope it is a little something toward next time.
If it has not landed within that window, come straight back to me and I will chase it up for you.
Warm regards,
Anna
Customer Care Team
Marlow London