Case #446 — Marlow London

sian.sanford@linklaters.com · order 1667 · state imported · label none yet · rung 0

Facts

Subject

A shipment from order #1667 is on the way

Thread status

open

SLA due

not set

Opened

2026-07-12 19:47:08

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Latest draft

from decision #732 · action=reply · 2026-07-12 19:47:29 · dry-run

Hi there, Good news, order 1667 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about. You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002947537783CN If it's still stuck after about a week, let me know and I'll look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Plain WISMO question matched the tracking-stuck-info-received exact-match rule (carrier stage is still Info Received), so used that template verbatim with order number and tracking link filled in.

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in sian.sanford@linklaters.com → support@marlow-london.com customer 2026-07-12 19:47:08

Pleas could I have an update on the status of my order? Kind regards Sent from Outlook for iOS<https://aka.ms/o0ukef> ________________________________ From: MARLOW LONDON <support@marlow-london.com> Sent: Thursday, 02 July 2026 13:20:19 To: Sanford, Sian <sian.sanford@linklaters.com> Subject: A shipment from order #1667 is on the way Caution: External email. [MARLOW LONDON]<https://urldefense.com/v3/__https://marlow-london.com/_t/c/v3/AADVWB4DGdfVzySZOr9H4_9tMooqIEWE270aX8wo-8MVNQ8rWmNUr4Erzlpj3E2rkWGbKz6zz-KxCotu7B8BpszqKwI-y8MaWHUu4mFvaa2TftBHjKsPm25MujMB6eHTitkt3emfJHuTw59AnAfyLc2OX4UzjXX2rB96HpD0uMo6NQ9qgTH-jtYYKsbqjuHSG-AaMVn5gsqcR6727cFyaD2FsTGH-CseXDEd2YdElkPoarVpZ5e6fldYalsmbgjjrFUEXK-0eYtNr34GhRblD4Ybu5nnodaaxVcwUjATNbXo7HUHlG58hJ2NXTHCtHTeCrUgE8psqvpLGiZkpuX3CnAg0w==__;!!AcBi8707M5M!ra_Y0897E8MZ4WURXFEO6t31GaP7qnkxgsWNlXU2xH5Qb8mdvdKs2H0dAbOJiJofMKVTKoLwGhIBhxQwqaDE3igAzcA$> Shipped On its way, Sian Your order has left our boutique. Track your package below to see when it'll arrive. Tracking number 4PX3002947537783CN Carrier: Other Track now<https://urldefense.com/v3/__https://marlow-london.com/_t/c/v3/AAAnCBWUwkjUINfWiL4ocDLuhOuDA3bffPU6JHnkD0RU88kTZCHMBGefd3NCCTg3QQrdtaJdgbkDe46gApT2rUEsO7Fpb3ywRBKtG_8xZTLCHTclwcroVzf7itj0vaOC-XqK7c6Rpd_hZrIeAozZIxf6AjQMT1hjGnYCAJTG9vmCOCPIIb6VFuTDltKaILJK_7qULForU2omPCVMirFrEWE9Szt_ORocSZ3YetOR5_2SjKMmLGg13xCSRTDrBS_wyTf0pRan2RZPXsFZGWIACve1CkLLw-imh8aTPjsglOEG6G1fIcGESXQCHqW_q4yq_XCS7OJp41T1KARGKvnXCiscKSF3NtNQ7KCZOiNpbJKp5VWP3g==__;!!AcBi8707M5M!ra_Y0897E8MZ4WURXFEO6t31GaP7qnkxgsWNlXU2xH5Qb8mdvdKs2H0dAbOJiJofMKVTKoLwGhIBhxQwqaDE0YUKk7I$> A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order at marlow-london.com<https://urldefense.com/v3/__https://marlow-london.com/_t/c/v3/AAA6-o-XDNAw6_-nIfv92xgKyhuZhyrZz3A-D0Wjmat312ov_FVld_pLzGk3lyZg8YUAWi6RfUrm-hTtX8i1zn8rErBZMWH5vZ1u_TufvVCd0c9GC2F_ZfCxnOlLByQktHEAJ4d7K5Pq-teigERx-UinZoVeEO00_wmqVa-gtA-dBz_yCFBWussFAOzr3vWbErvlgtz4-1ZtUuCNqMf2UmvW4sMzFZZkkzKe02ptYDJjXs2lpPmruoLAzQ7URDq2TFLDsnSnEJGDwXquQz67lYIrFgCescva3vHIVhEakZw0WmBna5OFDPYhROFGqNKQJP-EMlRnxfouhvpefoWsbyau4QM=__;!!AcBi8707M5M!ra_Y0897E8MZ4WURXFEO6t31GaP7qnkxgsWNlXU2xH5Qb8mdvdKs2H0dAbOJiJofMKVTKoLwGhIBhxQwqaDESdwx8ZA$>. Items shipped HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Teal and Red Floral / UK 12 (L) · Teal and Red Floral / UK 12 (L) · Qty 1 Order number #1667 Shipping to sian williams Lewisham, London, United Kingdom Questions about your delivery? Reply to this email and we'll help right away. Follow us Facebook<https://urldefense.com/v3/__https://marlow-london.com/_t/c/v3/AABHM_JuDPAxyWjF3Pr12UgHk4E8W2VF7lOQSevrkqctE6zhJPjNlM7d3iERols_VWrknlT-6uV30x53ULSgmyz90HZm8WXVXFjM45-U4xAePdPPOdc2bWuPSdZv3qgp3xUXUWnToIqfSkHxF3UwWSuhJDUJlE2GjPRR3ac6HsVsoTT7g6p_ot823g9ckyKhI6d4mpXZ-0545XbmU5_iu4F46t5YsrFkR6VFym9wYqRElfSQLsr7G2d84vxNzlOxF00EtWRwgArP9tHtLOQ4MAPRViAiKDaqoQRSfgSQpV9nC0683YVWExhjAKs-1FEaf5MiGp7jkvjDu_E=__;!!AcBi8707M5M!ra_Y0897E8MZ4WURXFEO6t31GaP7qnkxgsWNlXU2xH5Qb8mdvdKs2H0dAbOJiJofMKVTKoLwGhIBhxQwqaDEWRWWYE8$> Any business communication sent by or on behalf of Linklaters LLP or one of its affiliated firms or other entities (together "Linklaters") is confidential and may be privileged or otherwise protected. If you receive it in error please inform us and then delete it immediately from your system. You should not copy it or disclose its contents to anyone. Please be aware that messages sent to and from Linklaters may be monitored for reasons of security, to protect our business, and to ensure compliance with legal and regulatory obligations and our internal policies. Emails are not a secure method of communication, can be intercepted and cannot be guaranteed to be error free. Anyone who communicates with us by email is taken to understand and accept the above. Li

out support@marlow-london.com → sian.sanford@linklaters.com tool 2026-07-12 19:47:30