Case #452 — Marlow London
gusakovan42@gmail.com · order 1788 · state imported · label none yet · rung 0
Facts
A shipment from order #1788 is on the way
open
not set
2026-07-13 09:07:14
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #740 · action=reply · 2026-07-13 09:07:28 · dry-run
Hi there,
Good news, order 1788 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002959229812CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Matches EXACT-MATCH RULE tracking-stuck-info-received: carrier status is still Info Received, so used the verbatim template filled with order 1788 and the real tracking link.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
Hello
I would like to know when my delivery will arrive. 4PX3002959229812CN
Kinds regards
Natalya
On Mon, 6 Jul 2026, 15:00 MARLOW LONDON, <support@marlow-london.com> wrote:
> [image: MARLOW LONDON]
> <https://marlow-london.com/_t/c/v3/AADed6Y1cMCPmBMU4tn1GIgLiVmM8eTWmayX1OqUmElRXeh5lBktLpV4QyVXTI39IK1b5vxxQXUDfSBUv07gDF0yKWKRq2c1ETmX2My9AZHKBjnE-vGGAAPUifxYmImVqvsnjZW_tYwBv-DgI7F9iyy_F4ITJNszc6z1VO8jUf_gPo0unxeyy8kGoRsucMjmifMZjSBbuM9wQuEyThZqd_3axlOePpkjFwF2WEW-SfXbsHqyzjXtE13NnrSBz0D9h33DnCh_m08LvHbJoDES8hAJfJ3l3juPZEiBjCO05SWN_QJdZ7hy2LA1On39ywdFAyjaNR88Oy_Hbu6rlQwYZZqrVQ==>
>
>
>
> Shipped
> On its way, Mrs
>
> Your order has left our boutique. Track your package below to see when
> it'll arrive.
>
> Tracking number
>
> 4PX3002959229812CN
>
> Carrier: Other
> Track now
> <https://marlow-london.com/_t/c/v3/AABuW_cOO3gOzmj1aHHEcsxn1K-Yhc7PisQDeI-h7junvQEuTd04Wgw7ld7oXRhsBvVTs7pSMwAEli9ij0eWCUOmcfj1_SBXJ_ndxia5T8MBH3Z0SKZ3-PdKZTxBMiTzAC38WnyhLmWavm8WU8ZKyT2E0rst2lU4k8YKOOsAjc2_zySonGJGlMH0MYuYEPewRcJBDyTq-LFl9N-rqfBQyKE3BDlm3U_3zycUn8PubPXKosjDC2wyBvFlEzZfTbPPvR-P3PfqIjtL7XuYL5hYLGJPaBBg7ofD3Z1wM_a0xf1z4KhYecFDG6QfFvL1mvHO_rdXJZNndbPemDWJbJviWbdAgu-Vxbp139OKpU135z5t0J-Hag==>
>
> A gift for you · £15 store credit
>
> STORECREDIT15
>
> Use this code at checkout for £15 off your next order at marlow-london.com
> <https://marlow-london.com/_t/c/v3/AABO1Y_-nqMqBepAtw-a8s8Rvz3gTO2qT_9t3aOfBPCLuWL01HRqkvUAjS8v8tIXxUOaAt-ShPR7tY1dqjkTQP8yUkhBKuKb5JUEmrXBhnZBlVN0ovuHU6WtabVVObi8UuSLi7Nke-bo-LyCH2P2tC2gGvoqgwjWGdZR9Ngc1QeTe2RylXAHU-E4ewJk_YqyOHxjp1yFqs6PagLrdLbMZXtEAKHJYW-Ytn5lzs0h1OUgt-hGwDfHngKlu4TEdoYk82-R-l7HXyGfgsohfXCtw9z2uLE1o9jr2sJiGC1ScBxdfBeB0QhwOZYbsGzVx-nYZhKitUxHW19Lp12aU-HKvFnMWnM=>
> .
>
> Items shipped
> KERENZA | ELEGANT COMFORT-FIT SWIMSUIT - Blue / UK 16 (2XL) · Blue / UK 16
> (2XL) · Qty 1
>
> Order number
>
> #1788
>
> Shipping to
>
> Mrs N Gusakova
> Dagenham, United Kingdom
>
> Questions about your delivery? Reply to this email and we'll help right
> away.
>
>
> Follow us
> Facebook
> <https://marlow-london.com/_t/c/v3/AACqUIa0WaoJ5DtHwOWQJczt8Q24KsUzmSkuS3V_CiOxvdhhjg-Zaw3V0PZNVZS4o-Y_pgCCC9s1vxIz0_ZcoXDX1qKeCgo1O39BqxaK_QWecST6-M2h1L55fd8GgZDQaY-n7fungLpWzy2m_Xe8_PTeDwg3sWCkAjaPme4MDtVlvPUyJQCxrcCL4ndAmcaG24XAU724NpdvFctR9AcQP-Zb7UTLxpynVNH_r3oGG9YUZcstm4hiRdjzhN279ZgexC3gT4heVBPL9v0TTEoz3cOR2c9wabqgV5vKFgrn-mE3wTjrtNvkg6zUke1ka-dH-1jIhXqDUu9mGHM=>
>
Hi there,
Good news, order 1788 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002959229812CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London