Case #453 — Marlow London
clairelim1975@gmail.com · order 1723 · state imported · label none yet · rung 0
Facts
A shipment from order #1723 is on the way
open
not set
2026-07-13 09:50:28
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #2056 · action=reply · 2026-07-29 09:08:43 · dry-run
Hi there,
Good news! I can see your order 1723, and we've arranged a free replacement in the correct size for you.
You can keep the one you already have, for a small contribution of £4.95, and there's nothing to send back. Just let me know which size you'd like instead and I'll get that sorted for you right away.
If you'd rather not exchange, just let me know and I can look at other options too.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Exact-match rule (return-reason-wrong-size) applies: sizing issue on a fulfilled order, first reply to this reason, order verified.
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Is anyone able to give me an update about this order as I havent heard
anything since I received this email 10 days ago and according to tracking
it is still not out for delivery
Thank you
Claire Lim
From: MARLOW LONDON <support@marlow-london.com>
Sent: 03 July 2026 13:38
To: clairelim1975@gmail.com
Subject: A shipment from order #1723 is on the way
<https://marlow-london.com/_t/c/v3/AACDxXl36L6PTRp0gEXS0ymzgaLx19megOVMwaL2Z
BqZzBWV6EN-KZ_4q3-C4_H9uoCHuJQqjMXvpi7V04gLv8q5NvOIXLN-a6pMdiGyZbJ5CUaIYN_Vw
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w==>
Shipped
On its way, Claire
Your order has left our boutique. Track your package below to see when it'll
arrive.
Tracking number
4PX3002950741139CN
Carrier: Other
<https://marlow-london.com/_t/c/v3/AACrqX5bXHtnYxvFTI23lcDXsHFA0N4HmRNyU9P43
D0jp0ds8j8BxztPt2SGsehFQrN06wSDAMFALJNPBYU-jeTHAdhQ3XgyFqN0ZQbsq28FLQ77WoiaN
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WtiEsbwHK-RHGUbwwzCz1x4Yg==> Track now
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at
<https://marlow-london.com/_t/c/v3/AACzoOJkpL11AHtuMhG1_GioPHUyWPjq_ybBpixYE
oTglbPWPZZlwc-jZvj49Su3uwta8Xk7_sODPYNte0khnSv0zjvpHXJLwOqAkYkTWqxbGyYUCLMTe
yJCSHsFdOxddn1GeUwlQMo4kq6vNmRuF4dwZ_w9uEvyIOri4-gZdbHww_1ACdHY5ZsQc36tFEoMr
tty7lIKK_WPmw9g5nvyjNjpQrp_Pp-F8Sauj5BkqWsR0slHBcAW4pfiaxrU8lD20hY-dLGoH2TFF
Vr8TlxCM8uF6xLN7OyZWZ4HpiE466OAjd5HM5gyZCuDrL9xA0FhJ76ZD76DfkB6MHdWzNOYz7UdJ
XA=> marlow-london.com.
Items shipped
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Green Palm Tree / UK
18 (3XL) · Green Palm Tree / UK 18 (3XL) · Qty 1
Order number
#1723
Shipping to
Claire Lim
BRENTWOOD, United Kingdom
Questions about your delivery? Reply to this email and we'll help right
away.
Follow us
<https://marlow-london.com/_t/c/v3/AAAe2BzBwkV33-1fgF87B-9331Dgf6zZyRJaCg-t8
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Hi there,
Good news, order 1723 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002950741139CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Order number: 1723
Please could I request a return - unfortunately it is too small.
Thank you
Claire Lim
Hi there,
Good news! I can see your order 1723, and we've arranged a free replacement in the correct size for you.
You can keep the one you already have, for a small contribution of £4.95, and there's nothing to send back. Just let me know which size you'd like instead and I'll get that sorted for you right away.
If you'd rather not exchange, just let me know and I can look at other options too.
Warm regards,
Anna
Customer Care Team
Marlow London