Case #458 — Marlow London
spborton6@gmail.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 13 July 2026 at 14:27
open
not set
2026-07-13 13:28:05
—
2026-08-14 19:30:08
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from decision #876 · action=reply · 2026-07-15 14:41:18 · dry-run
Hi Sarah,
Thank you for your patience, I will be back in touch as soon as I hear from our supplier.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is just acknowledging and waiting for our supplier follow up, no new question or action needed.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Sarah
Email:
spborton6@gmail.com
Body:
Is the bra top of the three piece tankini padded
Hi Sarah,
Thanks for reaching out! Could you send me a link to the exact three piece tankini you are looking at, or a screenshot of the product page? We want to make sure we give you the right details, since padding can vary between styles.
Once I have that I will confirm the bra top details for you right away.
Warm regards,
Anna
Customer Care Team
Marlow London
https://marlow-london.com/
Hi Anna as requested, here is the link
https://marlow-london.com/products/honoria-sporty-three-piece-tankini-set-with-pockets-copy?variant=57128676163849
Kind regards Sarah
Sent from my iPhone
> On 13 Jul 2026, at 17:14, support@marlow-london.com wrote:
>
> Hi Sarah,
>
> Thanks for reaching out! Could you send me a link to the exact three piece tankini you are looking at, or a screenshot of the product page? We want to make sure we give you the right details, since padding can vary between styles.
>
> Once I have that I will confirm the bra top details for you right away.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
> https://marlow-london.com/
Hi Sarah,
Thank you for sending that over, and I have had a proper look at it.
I can see exactly which one you mean: the Honoria Sporty Three-Piece Tankini Set with Pockets, in the Teal and Red Floral, UK 10.
I would rather give you a straight answer than a guess, so let me be honest with you: the padding of the bra top is not something our product details actually spell out. Rather than tell you something I am not certain of, I have gone straight to our supplier to get a definitive answer on whether the bra top is padded, and whether the cups are removable.
I will come back to you as soon as they confirm. I am sorry for the extra wait on what should be a simple question, and thank you for your patience.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank for the update Anna, I will await your reply.
Kind regards
Sarah
Sent from my iPhone
> On 15 Jul 2026, at 14:30, support@marlow-london.com wrote:
>
> Hi Sarah,
>
> Thank you for sending that over, and I have had a proper look at it.
>
> I can see exactly which one you mean: the Honoria Sporty Three-Piece Tankini Set with Pockets, in the Teal and Red Floral, UK 10.
>
> I would rather give you a straight answer than a guess, so let me be honest with you: the padding of the bra top is not something our product details actually spell out. Rather than tell you something I am not certain of, I have gone straight to our supplier to get a definitive answer on whether the bra top is padded, and whether the cups are removable.
>
> I will come back to you as soon as they confirm. I am sorry for the extra wait on what should be a simple question, and thank you for your patience.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Sarah,
Thank you for your patience, I will be back in touch as soon as I hear from our supplier.
Warm regards,
Anna
Customer Care Team
Marlow London