Case #462 — Marlow London
jane.roberts216@btinternet.com · order 1972 · state imported · label none yet · rung 0
Facts
A shipment from order #1972 is on the way
open
not set
2026-07-13 14:28:06
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #756 · action=reply · 2026-07-13 14:33:27 · dry-run
Hi Jane,
Thank you for your patience, that sounds perfect.
Your order is on its way, and we are confident it will reach you soon. If it has not arrived within that window, please just let us know and we will be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is simply acknowledging the prior tracking update and confirming she will wait, no new question or action needed, so a short warm closing reply is appropriate without repeating the tracking link already sent.
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Good afternoon I cannot track my order, it was shipped on Friday?
Please help ..........
Sent via BT Email App
From: MARLOW LONDON <support@marlow-london.com>
Sent: 10 July 2026 14:30:31 BST
To: jane.roberts216@btinternet.com
Subject: A shipment from order #1972 is on the way
MARLOW LONDON
<https://marlow-london.com/_t/c/v3/AACd_Z9-QNbfDi-cTUpEnM_rNLMpkxNEnW_KCG0IScfDMVLTa1Nh3fXf9yOXs8tBwmg6HTJJ4oiW9qKxPltXxHW-xQsIzQrodlm6We7c2yEEj3nEwHZmZFp-Wy76UpwEC0g3UyS0Tz7nIstG4UdgSbHAZAc--FCiLqX8DMiE9uiLKYMHvuoGE83zkzXabob7oaO5RYmxDogQR1U5dYOuYop6sy0z4eEzumCiH5U_N-NiWAUmxsmzkRvkIu1Ynr2iN1AYYN_NZopwkRRm_pKjwgs9KM6DGat9Vt6TGC32woAJs1d_IeFEv0Be_Ys3Gcmecthbo8r0hRk9Xkb24-TV4t3upA==>
Shipped On its way, Jane
Your order has left our boutique. Track your package below to see when
it'll arrive.
Tracking number
4PX3002971953863CN
Carrier: Other
Track now
<https://marlow-london.com/_t/c/v3/AADiVqq8VYts0P4YvHcNn65j2uqDg-uFzOeEcCnK7U22P80JwI4J7Pf-8Qpr7STaRqpeF8ULhElgH3UxVpIi441ZJl7Rf7ALf0C3aUZbzE7LWKnR5MwnTitZAnaeZIVwKZF_7-LnKJHfrtD08y55GWmEEW98GdUY2YxBMcSbaooaKa-Q43WRqq-_SUjt8wb-OwnqNJCSw5-M9QBlhbc7zPhspkj1hODCk-tpW34Ra0ol9HebOyVK2btiHV5JMPrgxGcfs44LquHEbwd0QfaakVKqqwB_rlqbAIVFabacUY5bCeT7IAbYa6wcW8AOCznvT6n-hP2d6-hu4JqwcIV6anR3wJpsJAdjwNSROwJR9Cj4e-paAw==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at
marlow-london.com
<https://marlow-london.com/_t/c/v3/AACRxXURi00Omsqi8IpZ7wmhBSToTdRUOpnKWh6TiF9NhmTsUNmXw-DQmtdCWvzi17bH8Wrx4hSoQlXtKsaU68ZbttBcHi3_rR_79f42IhPr7Cwaiw6KIInb4QVv4drJVv3DGSeIcMOGLqxy5Z593nUzWbASeO-lMhvo9HSR4vXIo5Y1UfF0BaIXA04dpgvvXsh4zMrbi_nxfwvSziDPMIbg0rnNynkbWxxGe4g53-mqm4qHw4msovGf-3Zwtjp6Sxk8dVP90Oy73soEkSIpLEuqO3XILTf8dqd5BTinqknxIlYlK2ZAkN7LRKHH-lEZM6A_Vemk3KqwjCJkyhgrcUqDcKU=>
.
Items shipped
KERENZA | ELEGANT COMFORT-FIT SWIMSUIT - Navy / UK 16 (2XL) ·
Navy / UK 16 (2XL) · Qty 1
Order number
#1972
Shipping to
Jane Roberts
Betws y Coed, United Kingdom
Questions about your delivery? Reply to this email and we'll help right
away.
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<https://marlow-london.com/_t/c/v3/AAD2fTTgzRXHQuh7AXhCAqnNzuBYIA2R1WKjQYDAIC-raSPrmAii_ZgmvA-2v1gZj5sE53VCIgV-FL2TE8Bge2MMnIoCDpL8JZ6GR8CKvGDChilCJzzhoOD54Q_Gms2r3uS3ZyEhTto4KJntw2Qkk8h2dXGuWlLy0vZzn2rjO3mUJEZtGwjwdWklF-zjCMsRwiWnJcQp2I4WsyeeEbz8iJenY6FAqylv-fPIpKQgVXi1khrJKlKxD5NMruWeEHWblwAqZ_VZIPCwq8AAtD_cK_CO4WscD3BXnKVE-3QpEeItxlOuPC-gvU0h16A7wzd9S_Bf0X7i4nFDyyg=>
Hi there,
Thanks for reaching out, and sorry for the trouble tracking your order.
Good news, order 1972 has been processed and shipped, so it is on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and we are doing everything we can to get your Kerenza swimsuit to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002971953863CN
If the tracking hasn't moved after a little while, just let us know and we will be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Many thanks for your reply ,I shall wait and see if parcel arrives in
7 to 10 days!!!!
Sent via BT Email App
From: support@marlow-london.com
Sent: 13 July 2026 15:28:28 BST
To: jane.roberts216@btinternet.com
Subject: Re: A shipment from order #1972 is on the way
Hi there,
Thanks for reaching out, and sorry for the trouble tracking your
order.
Good news, order 1972 has been processed and shipped, so it is on its
way to you. Because of the higher order volume from our current sale,
shipping times have increased a little, and we are doing everything we
can to get your Kerenza swimsuit to you as fast as possible. Right now
we estimate it to arrive within about 7 to 12 days.
You can follow its progress here:
https://marlow-london.com/apps/parcelpanel?nums=4PX3002971953863CN
<https://marlow-london.com/apps/parcelpanel?nums=4PX3002971953863CN>
If the tracking hasn't moved after a little while, just let us know
and we will be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Jane,
Thank you for your patience, that sounds perfect.
Your order is on its way, and we are confident it will reach you soon. If it has not arrived within that window, please just let us know and we will be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London