Case #471 — Marlow London
sallyaustin@live.co.uk · order 1983 · state imported · label none yet · rung 0
Facts
A shipment from order #1983 is on the way
open
not set
2026-07-13 15:47:59
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #928 · action=reply · 2026-07-16 13:56:48 · dry-run
Hi Sally,
Thanks for coming back to me, and I am really sorry your parcel still is not with you. Waiting like this, without a firm date, is genuinely frustrating and I do not want to leave you without a straight answer.
I want to be honest with you rather than give you a date I cannot stand behind. These parcels typically arrive within about 7 to 12 days of dispatch, and yours is working its way through that window now. I know that is not the exact day you were hoping for, and I am sorry I cannot pin it down more tightly than that.
On the refund, I have to be honest with you as well: while your order is still on its way to you, I am not able to refund it. What I can promise is that I will not leave you hanging. If it has not arrived in the next few days, just reply to me here and I will have it chased directly with the courier so we get to the bottom of where it is.
For the trouble and the wait, I would also like to give you a code for your next order: STORECREDIT15. It is 15 pounds off, with no minimum spend and no expiry. It does not make up for the wait, but I hope it is a small gesture that helps.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: regen batch 2026-07-18 (support-ai authored)
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Hi
Order 1983
Please can you confirm when I will recieve my order.
Regards
Sally Kinsley
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: MARLOW LONDON <support@marlow-london.com>
Sent: Friday, 10 July 2026 14:30:24
To: sallyaustin@live.co.uk <sallyaustin@live.co.uk>
Subject: A shipment from order #1983 is on the way
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AACv5uG2dMQilzDwTX0x7FQBPR_j_EA2Jy26rQXR70sOC987xI4oO9qK1vz8ztYFVwkivQppv3CSPJovFimE3RkJRzh57EZOSAulHqL7bedQo1T3Z7XCLzzm9sJ6lujSD6N52_F5ZfPr4PI8a8YxeDHuwG3DVzNrrynTC8HZcKgZG3T6dS57RPhZVeP6Hojdr--JVF4vVTeWxjCHXoqsmf5GR4U-H5XD8qLlYc1bpcXbVn0g0D_ajXY0ns_LULGTzgO9ASBa0-9Uyi3G2-X1YyHJBUGD1KoFokLl02MSIJzeEqk7PgjvV8GAxvRKwUmAaWKfDS42qm5gizsoKtmXmClf4w==>
Shipped
On its way, Sally
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
4PX3002971954105CN
Carrier: Other
Track now<https://marlow-london.com/_t/c/v3/AABu4MiTspV4f7VGhukFJlAdaqNbnVnZPdn9NZ-4FP_gX44ZetBqTc4Z8OrVBjpfurbi-O5eiN_-29hQnfjTmyY63w5LS0zYRwx5nWpS4gUBHDxm17IIhPnqBSz7G7dtGMSYmjpcIgOj9a8UlKLCtzyLOBZvA_Rjs-93oY3qLY6aSHCqQcn71GQosqHnJzg9eBEzW4TtbGliDmA8iu60ABd5uoRC5Tu2CKVVY5gh8V2K-A2oj6_YO0fy8069iOz3CUxJUzPfv6zZ75rnZ73TktZ-oPPQa0i-4lSZxzvhHGO3Q0669QrRiKsGTnQE-PEH7VbyAWJ-KmQ7ZlZOt0OA3u7zYvnjjpHh51eKBEywt1Z_v5yKRw==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AADRqTQxV5_MOQNK1zVhqQNTLERGTvMy9basx-VH275f33_ftpCW50_agqS3gHtlOWipc_uadw-5MHXjlmejgdoMSqjHZ3s6k9_wMo9x2vBuuQFCPcj1pKNadmdv3Fai3bqe0LZJQG_myGRuxFjmCQjEAOhP8TLsJINZRVtH-yp7NPp21rvV5hCZJkRxyqH5iFBNsRQ2Ty89JV9PX1c61iY52qYVzrrGsV5vNIShFeSv75W4C_kPrtRd2nP2H3TEDCs0VaqEuaVB3Gtt87baTafYAxJmTchAlafBrESqg4UiihX8mytNbz8dAaADcgu3Q7N9cmzeKPJWlk7DyW9d1Gv_Sn0=>.
Items shipped
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Teal and Red Floral / UK 10 (M) · Teal and Red Floral / UK 10 (M) · Qty 1
Order number
#1983
Shipping to
Sally Kinsley
Chelmsford, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
Follow us
Facebook<https://marlow-london.com/_t/c/v3/AAA943EPTACIBRmlqDjUrkTSajcZKK7mLoSMaUA5QKOS7lPRhudFh49uEJewCFHRgsvigXG3mMvxFWnKxU3ujWIv7QOatbvCwSPPWkQk1Z_gJUZFr9YfwrG4DqeHBigd6nOsgaI1-jr88rNbfTxaoXAuIHGH_JwbPSwozG-KwQ7niT45hm7n1BqaRZQmiQYDMwULspTDBnbkI1-kz1EO0s8gmPXe9NYasYLGWpqTQbf9Kf53TQ2g6S2usH3VXieFvXAY-nHaT0GnaktJOFqvI452UAC0O11M1uTO1MYFGwXqvAPtH1BGKiCXTwbKe4yrpe5aSQd1nhVimF4=>
Hey, thanks for reaching out!
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002971954105CN
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Good afternoon
My parcel has still not arrived. On 3rd July you said it would
be 7 to 10 days!
If you can't give me a date for this delivery and it does not arrive in the next 2 days I would like a refund.
Regards
Sally kinsley
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Monday, 13 July 2026 16:48:15
To: sallyaustin@live.co.uk <sallyaustin@live.co.uk>
Subject: Re: A shipment from order #1983 is on the way
Hey, thanks for reaching out!
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002971954105CN
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Sally,
Thanks for coming back to me, and I am really sorry your parcel still is not with you. Waiting like this, without a firm date, is genuinely frustrating and I do not want to leave you without a straight answer.
I want to be honest with you rather than give you a date I cannot stand behind. These parcels typically arrive within about 7 to 12 days of dispatch, and yours is working its way through that window now. I know that is not the exact day you were hoping for, and I am sorry I cannot pin it down more tightly than that.
On the refund, I have to be honest with you as well: while your order is still on its way to you, I am not able to refund it. What I can promise is that I will not leave you hanging. If it has not arrived in the next few days, just reply to me here and I will have it chased directly with the courier so we get to the bottom of where it is.
For the trouble and the wait, I would also like to give you a code for your next order: STORECREDIT15. It is 15 pounds off, with no minimum spend and no expiry. It does not make up for the wait, but I hope it is a small gesture that helps.
Warm regards,
Anna
Customer Care Team
Marlow London