Case #485 — Marlow London

Hi, I haven't received my order yet. Please let me know when will I have it, I wanted it for last weekend and you have charged on the 9 of july. Nuri Torres. On Thu, 9 Jul 2026 at 11:09, MARLOW LONDON <support@marlow-london.com> wrote: > [image: MARLOW LONDON] > <https://marlow-london.com/_t/c/v3/AACMeRP8uPsMwNFUhQv9WwH9zeGLaYx3S_bO9--yWEPnlB2_35nEPsswk0tDbX3AAP0VYGNfmLD_r6lQLK9-m89OqVOI2svvwwFXBX0qYoBzxx9DcJZsbpChEQ5LzG9SvymqzFU_XmZL2Gxdo2o0cO7dkzZEe7rO7BjeMZ-jLv3mhfFZVDSBvO35hPsbWnBXTg6cp6Uq6-9exSsZ38i1bBju300_4eApr33amQloB_cNLfYFgkXhTCQMka6f1UD09an919oLb7nKw6twcCE8OWWTo78xYcGVkzmDzgscLcP1AL5mNrlaEaBRAO_slFVuQicjIeW_UXDZrhXJJnnLtYt2vw==> > > > > Shipped > On its way, Nuri > > Your order has left our boutique. Track your package below to see when > it'll arrive. > > Tracking number > > 4PX3002968536000CN > > Carrier: Other > Track now > <https://marlow-london.com/_t/c/v3/AACUt-lo3DFNZO8Kt39Lwxcz0ipA7u9XIFSmSDPzqzBwA6-6snZ513VXW35GMzVNlaMEK1V7D9PX_WYHA9jjQwIp7HMlfJTgORB8ZWH1R-LhKXhfdRbL_zr3ELVu4jnBPaURmgEJ6M2MIOg-JGU9PRgwQmydknj9WtdfLZTv5wSBlOoOZCeVMv_65L2xst_mlorzPOs9oQucd6qW1zJBsdrzQX4J9spTPmO7wVBvr0hvNNuypMbQUPSDka2VMmPeEJSrXGZkqpV1nLfxm7nN3CthQfFH8VQ-T-rDfwDHY2KkhC7S5vjJa-JYUjfT_WG-a450ufp9TCB5ZHgl4UFWTcY6aJs6RvH1QKFyDmXxw9ALreFzFw==> > > A gift for you · £15 store credit > > STORECREDIT15 > > Use this code at checkout for £15 off your next order at marlow-london.com > <https://marlow-london.com/_t/c/v3/AADbxz9dV28pz1zvL87MG6WnAmtAZq9gtod2gdAh5BIUJG8QkZocQUJuoOZOxiyg_n0pY_3OqXrh-mV8yhL0Xl_LvwvujfMuhtUrLT60DTxw7qDmXCSDzWSDgqDkpDQ42pEw8YxBFSO286IY9ipemNj89W9ihirzzbCCWVxMpT1PJy-TlpEHD8yrH8jzCu0Mdqp6FYZ-cJnxD8lT3dtdZONtFQrZG7bQ-f01WRTeXQChQe296Hv99qNVPz-pEuo8zAPFy_yF5RGMiJHjK0U9If20qZpKuq8vNUFjF3RyErzM4owTCxaN6bpX0OuGAq0h2O7D1Ma1z45Q0Q9Fz30LfKNgLLU=> > . > > Items shipped > HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Green Palm Tree / > UK 10 (M) · Green Palm Tree / UK 10 (M) · Qty 1 > > Order number > > #1911 > > Shipping to > > Nuri Torres > Bromsgrove, United Kingdom > > Questions about your delivery? Reply to this email and we'll help right > away. > > > Follow us > Facebook > <https://marlow-london.com/_t/c/v3/AABnFcV3zKV2ZXuynsdvWoOgV3ZgteJ9PP9w8nf1otrIyGpRX1pAuxBbJ1JiX0-gFb4ZGLj-h8HWkWaDVP7gokuO-F6vAUwhnSSeNZHZse9clG3KCh77S_TxozPZ2lOvEVfVJ7Mw95IlHB3FkMOBXeKcfxH1ssh6J93Y9KQdQldZh8ODbatPLgif7L5AChlkkdxM96pzr--xiaIg4YXX1fYpoKv2HbsqWrUVHnuuq7l7i_kiAg8dpFNHkAHwsn-YbvB3jtxEQ1RV5tt9aZOiSeR3nrJJgXBOVYYYo7EIXagzaQJJwldnGZerGedermTjtlwDW0phYbQCa_U=> >

You received a new message from your online store's contact form. Country Code: GB Name: nuri torres Email: torres.nuria177@gmail.com Body: I placed an order on 8 of july, order number is 1911, I haven't received this order. Please investigate what happened or refund me. thanks.

I will have to contact my credit card and reverse the payment as I have no news of this order placed on the 8th of July. On Tue, 14 Jul 2026 at 09:11, Nuri Torres <torres.nuria177@gmail.com> wrote: > Hi, > I haven't received my order yet. > Please let me know when will I have it, I wanted it for last weekend and > you have charged on the 9 of july. > > Nuri Torres. > > On Thu, 9 Jul 2026 at 11:09, MARLOW LONDON <support@marlow-london.com> > wrote: > >> [image: MARLOW LONDON] >> <https://marlow-london.com/_t/c/v3/AACMeRP8uPsMwNFUhQv9WwH9zeGLaYx3S_bO9--yWEPnlB2_35nEPsswk0tDbX3AAP0VYGNfmLD_r6lQLK9-m89OqVOI2svvwwFXBX0qYoBzxx9DcJZsbpChEQ5LzG9SvymqzFU_XmZL2Gxdo2o0cO7dkzZEe7rO7BjeMZ-jLv3mhfFZVDSBvO35hPsbWnBXTg6cp6Uq6-9exSsZ38i1bBju300_4eApr33amQloB_cNLfYFgkXhTCQMka6f1UD09an919oLb7nKw6twcCE8OWWTo78xYcGVkzmDzgscLcP1AL5mNrlaEaBRAO_slFVuQicjIeW_UXDZrhXJJnnLtYt2vw==> >> >> >> >> Shipped >> On its way, Nuri >> >> Your order has left our boutique. Track your package below to see when >> it'll arrive. >> >> Tracking number >> >> 4PX3002968536000CN >> >> Carrier: Other >> Track now >> <https://marlow-london.com/_t/c/v3/AACUt-lo3DFNZO8Kt39Lwxcz0ipA7u9XIFSmSDPzqzBwA6-6snZ513VXW35GMzVNlaMEK1V7D9PX_WYHA9jjQwIp7HMlfJTgORB8ZWH1R-LhKXhfdRbL_zr3ELVu4jnBPaURmgEJ6M2MIOg-JGU9PRgwQmydknj9WtdfLZTv5wSBlOoOZCeVMv_65L2xst_mlorzPOs9oQucd6qW1zJBsdrzQX4J9spTPmO7wVBvr0hvNNuypMbQUPSDka2VMmPeEJSrXGZkqpV1nLfxm7nN3CthQfFH8VQ-T-rDfwDHY2KkhC7S5vjJa-JYUjfT_WG-a450ufp9TCB5ZHgl4UFWTcY6aJs6RvH1QKFyDmXxw9ALreFzFw==> >> >> A gift for you · £15 store credit >> >> STORECREDIT15 >> >> Use this code at checkout for £15 off your next order at >> marlow-london.com >> <https://marlow-london.com/_t/c/v3/AADbxz9dV28pz1zvL87MG6WnAmtAZq9gtod2gdAh5BIUJG8QkZocQUJuoOZOxiyg_n0pY_3OqXrh-mV8yhL0Xl_LvwvujfMuhtUrLT60DTxw7qDmXCSDzWSDgqDkpDQ42pEw8YxBFSO286IY9ipemNj89W9ihirzzbCCWVxMpT1PJy-TlpEHD8yrH8jzCu0Mdqp6FYZ-cJnxD8lT3dtdZONtFQrZG7bQ-f01WRTeXQChQe296Hv99qNVPz-pEuo8zAPFy_yF5RGMiJHjK0U9If20qZpKuq8vNUFjF3RyErzM4owTCxaN6bpX0OuGAq0h2O7D1Ma1z45Q0Q9Fz30LfKNgLLU=> >> . >> >> Items shipped >> HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Green Palm Tree / >> UK 10 (M) · Green Palm Tree / UK 10 (M) · Qty 1 >> >> Order number >> >> #1911 >> >> Shipping to >> >> Nuri Torres >> Bromsgrove, United Kingdom >> >> Questions about your delivery? Reply to this email and we'll help right >> away. >> >> >> Follow us >> Facebook >> <https://marlow-london.com/_t/c/v3/AABnFcV3zKV2ZXuynsdvWoOgV3ZgteJ9PP9w8nf1otrIyGpRX1pAuxBbJ1JiX0-gFb4ZGLj-h8HWkWaDVP7gokuO-F6vAUwhnSSeNZHZse9clG3KCh77S_TxozPZ2lOvEVfVJ7Mw95IlHB3FkMOBXeKcfxH1ssh6J93Y9KQdQldZh8ODbatPLgif7L5AChlkkdxM96pzr--xiaIg4YXX1fYpoKv2HbsqWrUVHnuuq7l7i_kiAg8dpFNHkAHwsn-YbvB3jtxEQ1RV5tt9aZOiSeR3nrJJgXBOVYYYo7EIXagzaQJJwldnGZerGedermTjtlwDW0phYbQCa_U=> >> >

can you let me know where is my order? ---------- Forwarded message --------- From: Nuri Torres <torres.nuria177@gmail.com> Date: Thu, 16 Jul 2026 at 09:56 Subject: Re: A shipment from order #1911 is on the way To: MARLOW LONDON <support@marlow-london.com> I will have to contact my credit card and reverse the payment as I have no news of this order placed on the 8th of July. On Tue, 14 Jul 2026 at 09:11, Nuri Torres <torres.nuria177@gmail.com> wrote: > Hi, > I haven't received my order yet. > Please let me know when will I have it, I wanted it for last weekend and > you have charged on the 9 of july. > > Nuri Torres. > > On Thu, 9 Jul 2026 at 11:09, MARLOW LONDON <support@marlow-london.com> > wrote: > >> [image: MARLOW LONDON] >> <https://marlow-london.com/_t/c/v3/AACMeRP8uPsMwNFUhQv9WwH9zeGLaYx3S_bO9--yWEPnlB2_35nEPsswk0tDbX3AAP0VYGNfmLD_r6lQLK9-m89OqVOI2svvwwFXBX0qYoBzxx9DcJZsbpChEQ5LzG9SvymqzFU_XmZL2Gxdo2o0cO7dkzZEe7rO7BjeMZ-jLv3mhfFZVDSBvO35hPsbWnBXTg6cp6Uq6-9exSsZ38i1bBju300_4eApr33amQloB_cNLfYFgkXhTCQMka6f1UD09an919oLb7nKw6twcCE8OWWTo78xYcGVkzmDzgscLcP1AL5mNrlaEaBRAO_slFVuQicjIeW_UXDZrhXJJnnLtYt2vw==> >> >> >> >> Shipped >> On its way, Nuri >> >> Your order has left our boutique. Track your package below to see when >> it'll arrive. >> >> Tracking number >> >> 4PX3002968536000CN >> >> Carrier: Other >> Track now >> <https://marlow-london.com/_t/c/v3/AACUt-lo3DFNZO8Kt39Lwxcz0ipA7u9XIFSmSDPzqzBwA6-6snZ513VXW35GMzVNlaMEK1V7D9PX_WYHA9jjQwIp7HMlfJTgORB8ZWH1R-LhKXhfdRbL_zr3ELVu4jnBPaURmgEJ6M2MIOg-JGU9PRgwQmydknj9WtdfLZTv5wSBlOoOZCeVMv_65L2xst_mlorzPOs9oQucd6qW1zJBsdrzQX4J9spTPmO7wVBvr0hvNNuypMbQUPSDka2VMmPeEJSrXGZkqpV1nLfxm7nN3CthQfFH8VQ-T-rDfwDHY2KkhC7S5vjJa-JYUjfT_WG-a450ufp9TCB5ZHgl4UFWTcY6aJs6RvH1QKFyDmXxw9ALreFzFw==> >> >> A gift for you · £15 store credit >> >> STORECREDIT15 >> >> Use this code at checkout for £15 off your next order at >> marlow-london.com >> <https://marlow-london.com/_t/c/v3/AADbxz9dV28pz1zvL87MG6WnAmtAZq9gtod2gdAh5BIUJG8QkZocQUJuoOZOxiyg_n0pY_3OqXrh-mV8yhL0Xl_LvwvujfMuhtUrLT60DTxw7qDmXCSDzWSDgqDkpDQ42pEw8YxBFSO286IY9ipemNj89W9ihirzzbCCWVxMpT1PJy-TlpEHD8yrH8jzCu0Mdqp6FYZ-cJnxD8lT3dtdZONtFQrZG7bQ-f01WRTeXQChQe296Hv99qNVPz-pEuo8zAPFy_yF5RGMiJHjK0U9If20qZpKuq8vNUFjF3RyErzM4owTCxaN6bpX0OuGAq0h2O7D1Ma1z45Q0Q9Fz30LfKNgLLU=> >> . >> >> Items shipped >> HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Green Palm Tree / >> UK 10 (M) · Green Palm Tree / UK 10 (M) · Qty 1 >> >> Order number >> >> #1911 >> >> Shipping to >> >> Nuri Torres >> Bromsgrove, United Kingdom >> >> Questions about your delivery? Reply to this email and we'll help right >> away. >> >> >> Follow us >> Facebook >> <https://marlow-london.com/_t/c/v3/AABnFcV3zKV2ZXuynsdvWoOgV3ZgteJ9PP9w8nf1otrIyGpRX1pAuxBbJ1JiX0-gFb4ZGLj-h8HWkWaDVP7gokuO-F6vAUwhnSSeNZHZse9clG3KCh77S_TxozPZ2lOvEVfVJ7Mw95IlHB3FkMOBXeKcfxH1ssh6J93Y9KQdQldZh8ODbatPLgif7L5AChlkkdxM96pzr--xiaIg4YXX1fYpoKv2HbsqWrUVHnuuq7l7i_kiAg8dpFNHkAHwsn-YbvB3jtxEQ1RV5tt9aZOiSeR3nrJJgXBOVYYYo7EIXagzaQJJwldnGZerGedermTjtlwDW0phYbQCa_U=> >> >

thank you for your reply, I shall wait but it's really a lot slower than I expected.. Nuri On Sat, 18 Jul 2026 at 21:22, <support@marlow-london.com> wrote: > Hi Nuri, > > Thank you for getting in touch, and I am genuinely sorry that your order > did not arrive in time for last weekend. I completely understand the > frustration of waiting with no news, and I want to put your mind at ease. > > There is truly no need to reverse the payment. Your order (#1911) has left > us and is now with the courier, on its way to you. With international > deliveries, the tracking often goes quiet after the first scan and stays > that way until the parcel reaches the UK, so a gap where nothing updates is > normal and does not mean anything has gone wrong. Delivery usually takes > around 8 to 12 days from dispatch. > > You can follow it here: > > https://marlow-london.com/apps/parcelpanel?nums=4PX3002968536000CN > > If it does not move over the next few days, please just reply here and I > will personally chase it up with the courier for you. Thank you for your > patience, and again, my apologies for the wait. > > Warm regards, > Anna > Customer Care Team > Marlow London >

wow, a whole month for it to arrive ? I honestly no longer need it. On Sun, 19 Jul 2026 at 17:55, <support@marlow-london.com> wrote: > Hi Nuri, > > Thank you for your patience, and I am sorry it is taking longer than you > expected, I know that is frustrating when you are waiting with no news. > > I have just checked again, and your parcel has arrived at a sorting > facility and is being processed as it continues its journey to you, so it > is moving along as it should be. From here we are still estimating around 7 > to 12 days for it to reach you. > > As a small thank you for your patience, here is a code for £15 off your > next order: STORECREDIT15 > > If it has not moved after a few more days, just let me know and I will > personally chase it up with the courier for you. > > Warm regards, > Anna > Customer Care Team > Marlow London >

Hi there, I received my order.. I'm afraid it's too small for me.. it's a very small medium.. can you help me sort out a return ?? thanks in advance Nuri Torres On Tue, 21 Jul 2026 at 15:01, <support@marlow-london.com> wrote: > Hi Nuri, > > I completely understand, and I am truly sorry this has taken so much > longer than it should have. That is a long time to wait, and I do not blame > you for feeling frustrated. > > I have checked, and unfortunately your order has already left us and is > now on its way to you, so I am not able to cancel it at this stage, there > is nothing we can change on our end now. I know that is not the answer you > were hoping for. > > Once it arrives, please just get back in touch with me directly and I will > personally help you sort out a return, no trouble at all. > > Thank you for your patience with all of this, and again, I am sorry for > the wait. > > Warm regards, > Anna > Customer Care Team > Marlow London >

Hi, I rather a refund because the shorts fit but the top is too small .. thank you On Wed, 29 Jul 2026 at 15:18, <support@marlow-london.com> wrote: > Hi there, > > Good news! I can see your order 1911, and we've arranged a free > replacement in the correct size for you. > > You can keep the one you already have, for a small contribution of £4.95, > and there's nothing to send back. Just let me know which size you'd like > instead and I'll get that sorted for you right away. > > If you'd rather not exchange, just let me know and I can look at other > options too. > > Warm regards, > Anna > Customer Care Team > Marlow London >

Hi, yes, I will take the 10% cashback, as I see there is no other alternative , I will donate this to charity as doesn't fit me and it's far too tight, sincerely Nuri On Fri, 31 Jul 2026 at 04:56, <support@marlow-london.com> wrote: > Hi Nuri, > > Thank you for getting back to me. I completely understand it is > frustrating when the top doesn't fit but the shorts are fine. > > Rather than going through the process of returning everything and waiting > weeks for it to come back, I would like to offer you a 10% cashback to your > original payment method. This way you keep the shorts that do fit, and the > refund lands in your account within a few business days - which is much > quicker than the £19.95 return shipping and the weeks it takes for a parcel > to reach our overseas supplier. > > Would that work for you? Just let me know and I can process it straight > away. > > Warm regards, > Anna > Customer Care Team > Marlow London >