Case #504 — Marlow London
dknm.2017@gmail.com · order 1717 · state imported · label none yet · rung 0
Facts
Order #1717 confirmed
open
not set
2026-07-14 20:26:57
—
2026-08-14 19:30:08
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Latest draft
from decision #987 · action=reply · 2026-07-17 10:28:34 · dry-run
Hi Nancy,
Thank you for your patience, that sounds great. Please do let us know as soon as it arrives, and I will get the cashback sorted for you then.
In the meantime, if you need anything else, just reply to this email and I will be happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is just acknowledging our previous reply with nothing new to action, so a brief warm closing reply is appropriate.
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Please advise where is my order. It has been over 11 days now and I have no
information . I truly want to cancel my order and get my money back. Please
reply asap. Nancy Hurley
On Fri, 3 Jul 2026 at 12:55, MARLOW LONDON <support@marlow-london.com>
wrote:
> [image: MARLOW LONDON]
> <https://marlow-london.com/_t/c/v3/AADweMSGoe5A29AMp7uvk2UU55Ylht_J10dqEqL0Tbp33KbmHbC0vVu-AkY2Qz3uPRduAuIF-080FDJ0oBNp1Cl-ampkrpS6mAta8kmfEXnjpk4ZbIkuoBK3tsHb-QchpEkzAB9np4u_ryvV22pQfUaOyYemmjJ96W4eWkb2cIdeBUYqRsg5fg4cgcXSApGW60G_xRr4g4aBj4Paw-EnbmWC_6nNT_i44LxAcC3cS9-84oKyvF2c_xVOCfczsJFwCWwDu-TChOzxe8KSisr-VDP36UpcdxV7Qnp5EtKRZ7aNL7H6ntGkyPdGY2q_HNWonEXqAGwaeXtncEg-5diUOD2cBw==>
>
>
>
> Order confirmed
> Thank you, KARAMPOULAS
>
> We're preparing your order with care. You'll get a shipping update as soon
> as it's on its way.
>
> A gift for you · £15 store credit
>
> STORECREDIT15
>
> Use this code at checkout for £15 off your next order.
> Shop now
> <https://marlow-london.com/_t/c/v3/AADanD99uv5H3wZxtP1DN84XrYufdqitJ_jCtJ0S4yA32ygkZQAhJEp2bxYxodkbxT6YHhH1yG4J0r-BT9_KBDP5JEknrBCcifiXPx7QklFkE45qa8uIAUWBghTgnDXpS71zkgAslagzvKsR8jpjF1vLuYm0PuhzRzrZc0mMmzZD1Tdcwi7V-5lR8qxYn5XXRUZOoGi_jmbuq8nZ_wpPdMlkz8Bp3hcx7ASqTI60R6nKqnwZcCJr9rdrN8IW3TLBhtpWwLdSlqcCw2sOvkQnsOodAzedjAV1AJBy0Fd3muy7-Jd7pCsG-MvS0ivVJUqDN9YAU4VTZNkplLoXRN_T35ff8WQ=>
>
> Order number
>
> #1717
>
> Order summary
> HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Green Palm Tree /
> UK 12 (L)
> Green Palm Tree / UK 12 (L) · Qty 1 £39.95
> Subtotal £39.95
> Shipping £0.00
> Total £39.95
>
> Shipping to
>
> Νancy Hurley
> 81 Coppice Avenue
> <https://www.google.com/maps/search/81+Coppice+Avenue+BH22+9PP+Ferndown+United+Kingdom?entry=gmail&source=g>
> BH22 9PP Ferndown
> <https://www.google.com/maps/search/81+Coppice+Avenue+BH22+9PP+Ferndown+United+Kingdom?entry=gmail&source=g>
> United Kingdom
> <https://www.google.com/maps/search/81+Coppice+Avenue+BH22+9PP+Ferndown+United+Kingdom?entry=gmail&source=g>
>
> Payment
>
> Shopify payments
> View order
> <https://marlow-london.com/_t/c/v3/AAAhPBEwFX0Dh9eB7XrJiwlA62G7vJM0h6bkFqBtLirHJ2Nd0LnUHvFdPQwJJEgFxSKRJRX2WG2CglMwusXViuqrvk-9o9xJhsiLD95xHBU1kSTPQbw_ERNoC-jldYNeo7cqgF9NWr6bo9L7f1DY9TyQTGbdSQIUcWQHvtGVA5ezJ7DO0mowHuiLbyatfuwx-ua6Y1OFsqcWtOsQ8oC3FqMnbpnRbGhXYGdZ1voHTkZ5Tam4KPNXhMBmP75RY4rY-yBALwo-3VfieZWnU4IEzTEYFmrO5-5IFNx9Xag6ufgWBUOr14zrJ2PCbLjtXZw-VW7qJvpeCCR8ZsPorQqeP10ud-zKP6ncZIR9NUq58117AARSdLU-YilWg-Xz_Fb5tOa3zBbtTl0I6ZJO2GLohVmGhBo3-LP9gNKvdJ2nl4UDDGcgV0RMS50fY-cxIIV8KL1Q2G8HBCZqG266rVzulBz_9LwsJ_cQ1sYZp-mTeAEFw9jooyPRfktMR3WV-vbYcgKnl5L7vGsRobNQI5EdkeerrPAgZlJO9CXTbXFwNqjjwNUNlU71X8yf855AvvDDJNJsIyvYLDhnpNQZ2CG1M9LzW4_7aH2sBhMG7rbnXjxVbbdFGESpVrhcVNV2_glWhmBRHUecZeLOxZt4yGuleh0HboLcVaYGI0XIxLGwdri66qcz2PRJIKxRrzJip2CXD3wHCCRYIRG4kkuoC1TKJqpjs-vcGB-vrA8utYCCLr6y0j5dXIqKWHWUC2tKBEAZnkq66u_LL92NVvWaV3Gxdil1OcjZrPebm-CTP9G_wDsuyBYwWb10D4GnqiYCks96TQ50PGmMK4bTsDXlbRebmvqrFn_rH07LJnH76NtY2wIbJYxjOmBvCcv9ajN_87kTALgUa-1T3B283taA2eGEy_N7YYPeqwZ3maKGSmnOgw1iJ_uATNMh2m-NZ-krZqpBTfksWUlGeZhAfo7Et9qbuySvpZWDDBVCc0lWE27lcZCqV_4OB-CH44mrH_or9xOwXIHKqe7dkfNp-aU-TMDc9PBTYJUQpXfGqRHdgViIYaFGEaNlEtQwUflmDJxh94zhVTgD3M7mScJsxdxmKKrEdWUBslKfoRlTZeX-bdb-vXZrTln5hhAnBDmHY7hGX-jWZrvVGRE8Fmhv27fCma6cB0ExQoaBba51RpGv5KOlw-8xh8N_cgGrvhzqAmAxq8adWwl_Tc3_c4to5Vx3q9HU9fQDkShXrXyifPyVSgUuSz08D511lTqtU1vdlQcGWtoY2mGeogxxWMe8nragJzt4T126vA7qbn1xdBn61hJl-Ul_jT2rYq_kogpWUp37Ym-oBCzXdF0IcxCuiYrcy81zSAEqfIXiZ-v3jGdLDKmfCC2trBePO805-OW2HBpq7PT-Yzuto3aF-TrNHSSnxYqeOr1NLEv5aZnBLtcdVjJ-ud7OaCCjLJvclVX1_YcK-2N7R9RPofGwCDyZIHR4gF0lv8UKrBzOyd_U5niz2v0FAdZpURecu4rIYcWuCkBgTHVsXWg6Aa1exWhF6VfBzW8AK5fGr_-FgbA_bus=>
>
>
>
> Follow us
> Facebook
> <https://marlow-london.com/_t/c/v3/AAD5I33F
Hi Nancy,
Thank you for reaching out, and I am really sorry to hear you have not received your order yet, especially after waiting this long. I completely understand why you are frustrated, and I want to help sort this out for you.
I can see your order for the Honoria Sporty Three-Piece Tankini Set has been processed and is on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and we are doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2618400709278255
I am not able to cancel or refund the order while it is still on its way to you, as our policy only allows refunds once an item has arrived, but please know I am keeping a close eye on this for you. If it has not turned up once that window passes, please come straight back to me and I will look into it further as a priority.
As an apology for the wait, once your order arrives I would be glad to arrange a 10 percent cashback for you, just let me know when it lands.
In the meantime, please accept this code for your next order as a small thank you for your patience: STORECREDIT15.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Anna,
Thank you for the feedback. I will inform you when I receive the order.
Best regards
Nancy
On Thu, 16 Jul 2026 at 15:58, <support@marlow-london.com> wrote:
> Hi Nancy,
>
> Thank you for reaching out, and I am really sorry to hear you have not
> received your order yet, especially after waiting this long. I completely
> understand why you are frustrated, and I want to help sort this out for you.
>
> I can see your order for the Honoria Sporty Three-Piece Tankini Set has
> been processed and is on its way to you. Because of the higher order volume
> from our current sale, shipping times have increased a little, and we are
> doing everything we can to get your package to you as fast as possible.
> Right now we estimate it to arrive within about 8 to 12 days.
>
> You can follow its progress here:
> https://marlow-london.com/apps/parcelpanel?nums=YT2618400709278255
>
> I am not able to cancel or refund the order while it is still on its way
> to you, as our policy only allows refunds once an item has arrived, but
> please know I am keeping a close eye on this for you. If it has not turned
> up once that window passes, please come straight back to me and I will look
> into it further as a priority.
>
> As an apology for the wait, once your order arrives I would be glad to
> arrange a 10 percent cashback for you, just let me know when it lands.
>
> In the meantime, please accept this code for your next order as a small
> thank you for your patience: STORECREDIT15.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Hi Nancy,
Thank you for your patience, that sounds great. Please do let us know as soon as it arrives, and I will get the cashback sorted for you then.
In the meantime, if you need anything else, just reply to this email and I will be happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London