Case #51 — Marlow London
mailer@shopify.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 9 June 2026 at 21:42
no_response
not set
2026-06-09 20:43:11
—
2026-08-14 19:30:08
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Latest draft
from decision #52 · action=reply · 2026-06-09 20:43:14 · dry-run
Hi Jane,
Firstly, I am truly sorry it has taken us so long to reply to you. On something involving your payment that silence is the last thing you needed, and I apologise.
Please do not worry. If a payment has genuinely been taken, your order for the two dresses will exist on our side, and we will find it. When I look under this email address though, I am not able to see an order attached to it, which usually just means it was placed under a slightly different email or name.
To trace it quickly, could you send me any of the following:
- the order number, if you have a confirmation of any kind
- the exact name and any alternative email address that may have been used at checkout
- the date the payment left your account and the amount
As soon as I have that, I will locate the payment and confirm your two dresses for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: regen batch 2026-07-18 pre14-kept
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Jane Watt
Email:
janewatt40@gmail.com
Body:
I placed an order with yourself for two dresses payment
has came out my account, I have had no confirmation email
regarding this order can you please advise me on this