Case #513 — Marlow London

ana.trovisco85@gmail.com · order 2185 · state imported · label none yet · rung 0

Facts

Subject

Order #2185 confirmed

Thread status

open

SLA due

not set

Opened

2026-07-15 10:46:06

Closed

—

Last updated

2026-08-14 19:30:08

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Latest draft

from decision #868 · action=reply · 2026-07-15 10:46:17 · dry-run

Hey Ana, thanks for reaching out! Good news — I've checked and your order #2185 has been shipped and is now on its way to you with the courier. I'll be straight with you: beyond that it's left us and is in transit, I don't have a finer scan update to share yet, as these international parcels often stay quiet after the first scan and only wake up again on arrival in the UK — so a gap there is completely normal and nothing to worry about. Because of the higher order volume from our current sale, shipping has been running a little slower than we'd like, and I'm sorry you've been kept waiting. Right now I'd estimate it landing with you within about 1 to 2 weeks. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700306818 By way of apology for the wait, here's £15 off your next order with the code STORECREDIT15 — no minimum spend and no expiry, so it's there whenever you'd like to use it. It doesn't make up for the delay, but I hope it's a small thank-you for your patience. If the tracking hasn't moved after a little while, just let me know and I'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London https://marlow-london.com/

Reasoning: Added STORECREDIT15 (£15 off) as a sorry for the shipping delay. | CORRECTED 17 Jul: original 'processed, awaiting pickup' went stale - order shipped 15 Jul 16:18 (YT2619700700306818). Redrafted as shipped/in-transit WISMO per playbook (honest stage, no invented scans, STORECREDIT15 apology). Awaiting operator approval to send. Note: STORECREDIT15 also appears in her order-confirmation footer (standard block) - surfaced to operator, approved to proceed as the apology gesture.

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in ana.trovisco85@gmail.com → support@marlow-london.com customer 2026-07-15 10:46:06

Good morning, Can you kindly inform when this is going to be shipped? Looking forward for hearing from you. Kind regards, Ana No dia 12 de jul. de 2026, às 16:56, MARLOW LONDON <support@marlow-london.com> escreveu: Order confirmation Order confirmed Thank you, Ana We're preparing your order with care. You'll get a shipping update as soon as it's on its way. A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order. Shop now Order number #2185 Order summary Mini Leather Longchamp Bag - Tiffany Blue Tiffany Blue · Qty 1 £54.95 Subtotal £54.95 Shipping £0.00 Total £54.95 Shipping to Ana Silva 119 Boundary Road RG14 7NT Newbury United Kingdom Payment Shopify payments View order Follow us Facebook

out support@marlow-london.com → ana.trovisco85@gmail.com tool 2026-07-18 20:08:13