Case #514 — Marlow London

rcfemalewindowcleaning@gmail.com · order 1810 · state imported · label none yet · rung 0

Facts

Subject

Order #1810 confirmed

Thread status

open

SLA due

not set

Opened

2026-07-15 12:12:11

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Latest draft

from decision #869 · action=reply · 2026-07-15 12:12:38 · dry-run

Hey, thanks for reaching out! Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002959229775CN If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Plain WISMO with fulfilled order and real tracking link, no finer carrier detail, no complaint or emotional context, so used the default shipping-status template and auto-send qualifies.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Escalate to a human

Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Actions on this thread

No pending/executed actions for this thread.

Case events

No case events logged yet.

Full thread

in rcfemalewindowcleaning@gmail.com → support@marlow-london.com customer 2026-07-15 12:12:11

I still haven't received my order..? On Sun, 5 Jul 2026 at 17:10, MARLOW LONDON <support@marlow-london.com> wrote: > [image: MARLOW LONDON] > <https://marlow-london.com/_t/c/v3/AADUIhMZDuTmxabxk9KBOI-s1qV9EIHNrROSBC6E_p8IKM5b9F_PEYQK9OD0ja3tTgMdJmyL2n7w0TATbN1SnTcZ5nDCEJt-rbpHYIgjMPGnHSf0yM6tt1lf5e3doU6pDtP4aII79qPGGl-TutePPjY013HGhbbOAW3bUdkjHSlYHT6zFAHZGAOma1_zRUUZcefD5qE0UCqhljGSjlckMas4uV86JGqlGuew7sotQQw9XORVpriOglrNdOKFFC4SnCrggNyDOMhZMPxQsOORrUiDpmodfMYw7-JBKZHcYJocebWjPPJvPMrYTou4F62VQXHQZa4i2TAk3Gko9x86MW222Q==> > > > > Order confirmed > Thank you, Rachel > > We're preparing your order with care. You'll get a shipping update as soon > as it's on its way. > > A gift for you · £15 store credit > > STORECREDIT15 > > Use this code at checkout for £15 off your next order. > Shop now > <https://marlow-london.com/_t/c/v3/AAA_iARhRakIEdpijkBdtSNfLpk9O-0vlQU3CMbLzgCR1ughOtRMDZkX5SNHMDEcAtZ1avY-gOtXN7ymaXvW8MELsK4m54aIRt9WNrg6u9RlQ8TnmBjKcfAx3HJpIsF_TmgY2LTXRX9N-nvsR9lqi8Irh6Jhzo7cgAzZEFZnRsu1z-P2dF94lZbrv-BRMXRY8nSXQUN6u8P0hFwpKBtG2NfzE1uLrNb5YeEbRULoy9iF6OUqgRT3ApsLnIY-KTg9bc50vzXxrHeECeyFtFxmDzDDhBFXoz0NWxlLmHDk0jDrbdLRyXDndXU_6tF8n4yYpu_7YNGGrKNVfOFldWvUfHk6aEM=> > > Order number > > #1810 > > Order summary > GORMLAITH | ELEGANT TWO-PIECE TANKINI SET - Yellow / UK 10 (M) > Yellow / UK 10 (M) · Qty 1 £44.95 > Subtotal £44.95 > Shipping £0.00 > Total £44.95 > > Shipping to > > Rachel Hill > 30 Savernake Avenue > <https://www.google.com/maps/search/30+Savernake+Avenue+SN12+7HB+Melksham+United+Kingdom?entry=gmail&source=g> > SN12 7HB Melksham > <https://www.google.com/maps/search/30+Savernake+Avenue+SN12+7HB+Melksham+United+Kingdom?entry=gmail&source=g> > United Kingdom > <https://www.google.com/maps/search/30+Savernake+Avenue+SN12+7HB+Melksham+United+Kingdom?entry=gmail&source=g> > > Payment > > Shopify payments > View order > <https://marlow-london.com/_t/c/v3/AAAerPX0JRS3MfwTzUqwoJNh3buM3yglbMib8JQyn7nzmeslBQmUL242AKQdDE7KVqWcSSpHvexYmj5rlU3OWNcx2ZFKc_H6K2m7hv7ER9tpL498LdSm8fqfQWcjWirnECqp0sn0mcsmycSt-D4WFrZ_RnELN2OvqrOPH91Yia2zIbq6tCBejOKI36sjMGiC7Jz0NBr-zXoyfjH0tzu1KVN890Q7HbZSkfWCVwEx2uPiF3FiIASU4N8ujMo35WPcew_SjpF1kzKDor427B1Gw6IS0rUVbGbTAfyDTce-3BP2E0S9NZv5BuOhskryo1zQ1LeAQAl3hRRH2t-rsUnMMowiu3ftzvdRaXn7NWBKVTKoGYOXHdh6V9m9SB4rxzbJ4MQlaqwZsWMK5zTId9dt_qmO5yXqpvSxXMxux1AzLivEwYS1kQl-BwWtWEon7_Zn0t9khblvO9NViFIKZ6BLpiW5Tl7pGnE8xHVJoqzT3Ox0wL6r3rKO1aFsWsxrSlVwwC31g0F4n84wXxCXwyS2moVV_7sn637zr3_lM23VduNgJqm0NTNvfwKl0rmB6eWhbGNKwEbN3QcEWxBjqwKq4dYvZr5rPnG-4Dwd9mpTr7gMuRTmjivZyGuTztA-hU7qfw0QQTEeQsvvgYFwLo8I5FKuPY1-YiWnmo2ZnO6_wOhg4DKP3Y71O4DG6IhckeBYCpAgZatFM8LIOFDR_h2M7OPzJYhwRUlp1GniLeOyMBriCjyEu77WZc_qe0Gdep0Zcs6anMmcyY_NNdfpnuowvIee7akmQGNYRnuwuyLfjCOmUM0a6F3wA_pTxQkJsJxBcwyebiBsum3rQ9W7sOMiGa3BLGJ0x2ABlhHeKj_uQQ3pXJ25AYULdVAfVx0D9IteFgZieILufuqMbuG1JRPUD36isbxpOjmNxJyPSq9wLFfe1I-ZeT8WTmcr1P9YWTN1tRe_GPUMk6myZKwieYc112ro17LcIn7wpfFwaTv2GwlZAlc-i6tHwf_Mo49bpEfBmhcEtvT0Iv7DZdhae3lk4md8Am0UJd0jvJv06q9T3XkMUD1xoXTLsWbXSJgfwnuWYO3YowLeY-9-WEZztu3WIz8ctm_JKmCcSrq5gQ-lMvF7ufSAgNoDwtyCZemqREHtpAEnYB2ksS0dlxwVg9XqFaeZzb2s3RpqVYZ7Or_awYHHo78w0bYVxGXJ2h86zYMiCLbA-QcksmZ-v20XeoG80si5fKOklay5mZw2weipsbvG3zu_MD-y4hznjD7G2dR4igv_IzdSNeCbHATUFakOpSh9_xFQgbYFs7VhXexuiEO1jYCf4Er-OBfgBi5W1BVLK0Q_CrSY97reFbp4Kf36wfN6kvqBNLw383deaLPQ4L9Sp5U_Xi55k5BKx3Y7PBeQg8trJlHl-oB-KJYY4xtNSdRFiXUjV80Xg5TwNoH9Gh6P3HA8YgZDYYwREJAI8zk1YelMoRz_4Rd7691CaZQvCZuJ0YY_0b2V-BDf0w7r5uGqF5mWIhiU2PfN0r6YwpuJfcYUnegua7DNJOLsr6E-lvw6eYy-e9-NDYA=> > > > > Follow us > Facebook > <https://marlow-london.com/_t/c/v3/AABHNsAG1uN3DVej2ETL8vDgXDT457uQwG0_xP9Lw_lQpybXjoJCg3ObF0cyDbyaXU6A9b4e1JNuaLpy3GvAayuZE_0vqI01wn8WC2gqkib2_0zsQoqFxT15K6n2WDB1iPFTISkJDApDpiPK_xU53Ow7ZKFmuAKuzXdlLxbzlNrX9L5FC

out support@marlow-london.com → rcfemalewindowcleaning@gmail.com tool 2026-07-15 12:12:38