Case #515 — Marlow London
dan.rogers@oneyoulincolnshire.org.uk · order — · state imported · label none yet · rung 0
Facts
Customer query
open
not set
2026-07-15 12:37:22
—
2026-08-14 19:30:08
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Latest draft
from decision #870 · action=reply · 2026-07-15 12:37:45 · dry-run
Hi Dan,
Thanks for asking, and I would rather give you straight answers than a guess on something you are about to spend money on.
I have checked what we hold on the Oriane Classic Pumps, and to be honest with you, the exact heel height in centimetres and the precise upper material are not listed, and they are not something I can confirm reliably from here quickly. I would rather tell you that plainly than invent a figure that turns out to be wrong.
You can see everything we do have on the listing here: https://marlow-london.com/products/oriane-classic-pumps
I am sorry I cannot give you those two exact figures on this occasion. If either is essential to your decision, I completely understand, and I would not want you to order without being sure.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Rewrote: COG sheet empty + listing has garment-copy bug (no heel/material on a shoe) -> honest 'can't confirm those two specs quickly', point to page, no manufacturer promise. qid 21 dismissed (do not congest supplier).
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Hi there, please can you tell me what the heel height is on these and whether they are leather?
[Image.png]
Dan Rogers | Associate Director of Operations
Mobile: 07780 217066
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Hi Dan,
Thanks for asking, and I would rather give you straight answers than a guess on something you are about to spend money on.
I have checked what we hold on the Oriane Classic Pumps, and to be honest with you, the exact heel height in centimetres and the precise upper material are not listed, and they are not something I can confirm reliably from here quickly. I would rather tell you that plainly than invent a figure that turns out to be wrong.
You can see everything we do have on the listing here: https://marlow-london.com/products/oriane-classic-pumps
I am sorry I cannot give you those two exact figures on this occasion. If either is essential to your decision, I completely understand, and I would not want you to order without being sure.
Warm regards,
Anna
Customer Care Team
Marlow London