Case #521 — Marlow London

halimamarkey@outlook.com · order 1891 · state imported · label none yet · rung 0

Facts

Subject

Order #1891 Confirmed 8 Jul

Thread status

open

SLA due

not set

Opened

2026-07-15 18:10:22

Closed

—

Last updated

2026-08-14 19:30:08

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Latest draft

from decision #888 · action=reply · 2026-07-15 18:10:41 · dry-run

Hi Halima, Thanks for reaching out, and I'm sorry your order hasn't arrived yet. Good news, order 1891 (your Honoria sporty three piece tankini set) has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530909CN If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: First-contact plain shipping-status question with real tracking link, no emotional context or other request, so default 7-12 day template applies and auto-send qualifies.

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Full thread

in halimamarkey@outlook.com → support@marlow-london.com customer 2026-07-15 18:10:22

Hello Can you please confirm when my order will arrive. I was hoping to have received it by now. Halima Markey 102 Harlequin Crescent Wixams Bedford MK42 6EH Sent from Outlook for Android<https://aka.ms/AAb9ysg>

out support@marlow-london.com → halimamarkey@outlook.com tool 2026-07-15 18:10:42