Case #526 — Marlow London
d.somers@hotmail.co.uk · order — · state imported · label none yet · rung 0
Facts
Maeve sandal
open
not set
2026-07-15 21:38:11
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #895 · action=reply · 2026-07-15 21:38:28 · dry-run
Hi Deborah,
Thank you for reaching out, and sorry for the trouble accessing the reviews on the Maeve sandal page.
This is usually just a loading hiccup rather than anything wrong with the page itself. Could you try refreshing the page, or opening it in a different browser or an incognito/private window? Clearing your browser cache can also help if the reviews section still won't load.
In the meantime, I am happy to tell you more about the Maeve sandal directly, just let me know what matters most to you, fit, comfort, or material, and I will get you a proper answer so you can feel confident before ordering.
Warm regards,
Anna
Customer Care Team
Marlow London
https://marlow-london.com/
Reasoning: Pre-purchase question about a site display issue (reviews not loading), no order involved, straightforward first-contact troubleshooting reply.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
Hi,
On your site you indicate that you have reviews, but I wasn't able to access any of them, not prepared to buy before I see them, please could you help
Regards
Deborah Somers
text here
Hi Deborah,
Thank you for reaching out, and sorry for the trouble accessing the reviews on the Maeve sandal page.
This is usually just a loading hiccup rather than anything wrong with the page itself. Could you try refreshing the page, or opening it in a different browser or an incognito/private window? Clearing your browser cache can also help if the reviews section still won't load.
In the meantime, I am happy to tell you more about the Maeve sandal directly, just let me know what matters most to you, fit, comfort, or material, and I will get you a proper answer so you can feel confident before ordering.
Warm regards,
Anna
Customer Care Team
Marlow London
https://marlow-london.com/