Case #535 — Marlow London
griffithslin@outlook.com · order 1900 · state imported · label none yet · rung 0
Facts
A shipment from order #1900 is on the way
open
not set
2026-07-16 07:17:51
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #2162 · action=reply · 2026-07-29 15:34:27 · dry-run
Hi Lin,
That's wonderful to hear - I'm so glad both parcels have arrived safely at last! Thank you so much for your patience throughout the wait, and I really hope you love both the teal and red floral and navy blue tankini sets.
If there's anything else we can help with, we're always here.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer confirms both orders have arrived; this is a thank you with no outstanding issues to action.
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Full thread
Good morning , I was just wondering when both of my orders will be delivered? , the tracking on your email doesn’t connect so can not check that way .
Looking forward to your reply
Lin xx
Sent from my iPhone
On 9 Jul 2026, at 11:18, MARLOW LONDON <support@marlow-london.com> wrote:
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AACczb-L5MKk6j2dIdIlFZXgIygCa10wq7CIlaFw_KAgDOJglRm0WKkIt7E4miujyiLRTQX-jzdAWUJeF3dLENt4mP2J6pkfSBBdpTIJO0RyUEh9VyFHJ4FJ5q37PPiDpRAUpMoh8NyEj3TS7v3443GIXezEvZ1mE27gte13Fap_o_ozU9RLuBPbmbjjzCC8l3Gxv0qA81zMEOVy0pP8r704zFXkYeZ90BtF3InWlbEUrcnjDlgHDRjwbtJYRjDbdovRr-CIQUB2H-7HqPGQRSQjpI2IKWR-K6IvW4TNd4m4_deF22Yppv0MR3wNYxRBkraWPxALNIfErRf9eQUIWR1C1Q==>
Shipped
On its way, Linda
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
4PX3002968530565CN
Carrier: Other
Track now<https://marlow-london.com/_t/c/v3/AAAxbtPhdH-zDcw7ThsVz1HmtM7q01dIgwneMCDtu6cCkDbXwlTk2XkMPObMzCYcKOvEgpNVFqbEa4AIisIudYlYSWotMpEc34QArogpFhBsS3ElUxlQ8Oqhzr-dylhepp9gbsUAmi-wf0A5MyoEFDTLfuOAKDgJ8TG3m1ZF6yj_vev3XuNDCZpqXMjgkvGhhGWdyKCxS4w5tP8JlcILlX_LefP0lishVpx6QNuldGRawH5Px38x8b0DA23GTN7qE3UxYsJSbHNqo8IU0i1kkamWzaloaI50cEUQnc8JzM8QwVZRgicUrYDwhsTISs8AV_37UAPXTPSU6jGFrFGamc2DGfziOv6ZCX5Ceuv7G1DLoiCAbg==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AADEzkPJIyKPyTKJqe_pyH_UWIk5pBQ1K72Cm5vlbnptOkuuvmlhD2XKgi81GyjoP-_PRaeL0aEi172HMBV2t3C_d4E1KTLohOLsS8qbJZYj521gTrIuncu3vhoT4ffmQKS6i2t2RB3zbmGkzbw-DClgohCroLYKuZLn_hfVphse0IygxbwO6_6HU8pvO-Adch0ErTnSUupolm9-Us3EZY9K51w1YWXfCer6C-SmR_hPGQuZezhZlfQcAUl0ObbeGGXxQfYL5wzE24Xs1W8-Dy1aQlDiiHp72RsBug6E0OuahuV65qxutQnJrZf5kpJq8PeRzTOArSMWK0jjs9ieySE_ZWY=>.
Items shipped
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Teal and Red Floral / UK 12 (L) · Teal and Red Floral / UK 12 (L) · Qty 1
Order number
#1900
Shipping to
Lin Griffiths
Bournemouth, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
Follow us
Facebook<https://marlow-london.com/_t/c/v3/AADTlB5U_ILDrgfXv7W_NDPm8Oe1n0ElpVvtsEbnb5uWuTveWAePSW-rqM4FxCFsgK7rL_19Js2v-zfPng0z4tClXzavB9YifgZJ7ChQAg-DpeWb49JxbcI-mqqZXAdVM71ba4rKUmu1nhtHwfSfpJZqe0QO9bZwa_l3nhcg8FGRiS-_D0edN4sz46LNhhIklplSpNZ5R_CEEUrzi2hipBTZsjYO3-vyoWCbAw0yPxD9D8VDNs9_RCkd9-wd2bjAQsefmByMZ0QO52-S5eRhx7huZWlTAoYAEkLEDbhVoLUgopPfjuY6mJRQtVoGL_H8v05cwsM-GebXTPA=>
Hi Lin,
Thank you for reaching out, and I am sorry the links in the email did not connect for you. I have both of your orders here and they are on their way, so let me give you working links so you can check them directly:
Order #1900: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530565CN
Order #1899: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530862CN
Both parcels are in transit. at the "Shipment arrived at facility and measured" stage, delivery usually takes around 8 to 12 days for each. And we estimate it taking around a week for your specific case. Please do keep in mind that international tracking can go quiet between scans, so a gap in updates is normal and does not mean anything is wrong.
If either order seems to stall, just let me know and I will happily look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Good afternoon
Both my orders are still outstanding, I am not at all happy about this .
Please cancel the orders and refund me back my money .
Regards Lin
Sent from my iPad
> On 18 Jul 2026, at 21:12, support@marlow-london.com wrote:
>
> Hi Lin,
>
> Thank you for reaching out, and I am sorry the links in the email did not connect for you. I have both of your orders here and they are on their way, so let me give you working links so you can check them directly:
>
> Order #1900: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530565CN
> Order #1899: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530862CN
>
> Both parcels are in transit. at the "Shipment arrived at facility and measured" stage, delivery usually takes around 8 to 12 days for each. And we estimate it taking around a week for your specific case. Please do keep in mind that international tracking can go quiet between scans, so a gap in updates is normal and does not mean anything is wrong.
>
> If either order seems to stall, just let me know and I will happily look into it further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Lin,
I'm really sorry to hear you're not happy, and I completely understand the frustration of both orders still being outstanding.
I've checked both orders for you now. They have shipped and are genuinely on their way, so I'm not able to cancel or stop them at this point, and as they haven't arrived yet, I'm also not able to process a refund while they're still in transit. I know that's not what you want to hear, so let me explain where things stand.
Order #1900 (teal and red floral tankini set): https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530565CN
Order #1899 (navy blue tankini set): https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530862CN
Both are currently in transit. International tracking can sit quiet between scans, which is completely normal and doesn't mean anything has gone wrong. When we wrote to you on the 18th we estimated around a week for delivery, so we do expect them to land any day now.
As an apology for the wait, here is a code for money off your next order: STORECREDIT15.
Once both parcels have arrived, if you're still not happy with them and would rather not keep them, just let me know and I will personally arrange a 10 percent cashback to your original payment method as a further apology, with nothing needing to be sent back.
I'm sorry again for the wait, and I'll keep an eye on both parcels for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you for your email, they have arrived at last .
Regards Lin
Sent from my iPhone
> On 29 Jul 2026, at 13:30, support@marlow-london.com wrote:
>
> Hi Lin,
>
> I'm really sorry to hear you're not happy, and I completely understand the frustration of both orders still being outstanding.
>
> I've checked both orders for you now. They have shipped and are genuinely on their way, so I'm not able to cancel or stop them at this point, and as they haven't arrived yet, I'm also not able to process a refund while they're still in transit. I know that's not what you want to hear, so let me explain where things stand.
>
> Order #1900 (teal and red floral tankini set): https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530565CN
> Order #1899 (navy blue tankini set): https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530862CN
>
> Both are currently in transit. International tracking can sit quiet between scans, which is completely normal and doesn't mean anything has gone wrong. When we wrote to you on the 18th we estimated around a week for delivery, so we do expect them to land any day now.
>
> As an apology for the wait, here is a code for money off your next order: STORECREDIT15.
>
> Once both parcels have arrived, if you're still not happy with them and would rather not keep them, just let me know and I will personally arrange a 10 percent cashback to your original payment method as a further apology, with nothing needing to be sent back.
>
> I'm sorry again for the wait, and I'll keep an eye on both parcels for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Lin,
That's wonderful to hear - I'm so glad both parcels have arrived safely at last! Thank you so much for your patience throughout the wait, and I really hope you love both the teal and red floral and navy blue tankini sets.
If there's anything else we can help with, we're always here.
Warm regards,
Anna
Customer Care Team
Marlow London