Case #539 — Marlow London
lindabrick95@gmail.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 16 July 2026 at 14:18
no_response
not set
2026-07-16 13:18:47
—
2026-08-14 19:30:08
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Latest draft
from decision #1106 · action=reply · 2026-07-19 15:16:31 · dry-run
Hi Linda,
You are so welcome, thank you for your kind words. Do reach out any time if you need a hand.
Wishing you a lovely day.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Simple closing thank-you with no question left to address, so a brief warm acknowledgement with no action attached is appropriate.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Linda Brick
Email:
lindabrick95@gmail.com
Body:
Hi I wonder if you could help with your sizes. I am
looking at the martina-coastal-breeze-trousers and normally take
a uk size 14, would you let me know what size this is in these.
Thanks in advance for your help.
Kind regards,
Linda Brick
Hi Linda,
Thanks so much for reaching out before ordering, that is exactly the right thing to do.
Our pieces do tend to run a little on the small side, so I would always suggest sizing up a touch from your usual. The Martina Coastal Breeze Trousers come in lettered sizes (S, M, L, XL, 2XL, 3XL) rather than UK numbers, so for a usual UK 14 I would recommend the Large. If you like a more relaxed fit through the waist and hip, or you ever find yourself between sizes, the XL is a lovely comfortable option too.
You can see the full size chart on the product page here, which gives the measurements for each size:
https://marlow-london.com/products/martina-coastal-breeze-trousers
If you would like me to pin down the exact size for you, just reply with your waist and hip measurements and I will tell you precisely which one to go for.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you for your reply.
On Sat, 18 Jul 2026 at 21:25, <support@marlow-london.com> wrote:
> Hi Linda,
>
> Thanks so much for reaching out before ordering, that is exactly the right
> thing to do.
>
> Our pieces do tend to run a little on the small side, so I would always
> suggest sizing up a touch from your usual. The Martina Coastal Breeze
> Trousers come in lettered sizes (S, M, L, XL, 2XL, 3XL) rather than UK
> numbers, so for a usual UK 14 I would recommend the Large. If you like a
> more relaxed fit through the waist and hip, or you ever find yourself
> between sizes, the XL is a lovely comfortable option too.
>
> You can see the full size chart on the product page here, which gives the
> measurements for each size:
> https://marlow-london.com/products/martina-coastal-breeze-trousers
>
> If you would like me to pin down the exact size for you, just reply with
> your waist and hip measurements and I will tell you precisely which one to
> go for.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Hi Linda,
You are very welcome, I am glad that helps! If you do decide to go with the Large or the XL and would like me to double check anything once you have your measurements handy, just let me know.
Wishing you a lovely day.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you and I will.
On Sun, 19 Jul 2026 at 16:15, <support@marlow-london.com> wrote:
> Hi Linda,
>
> You are very welcome, I am glad that helps! If you do decide to go with
> the Large or the XL and would like me to double check anything once you
> have your measurements handy, just let me know.
>
> Wishing you a lovely day.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>