Case #540 — Marlow London
z.webster@hotmail.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 16 July 2026 at 14:47
open
not set
2026-07-16 13:48:07
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #925 · action=reply · 2026-07-16 13:48:18 · dry-run
Hi there,
Thank you for reaching out, and I'm sorry your order hasn't arrived yet. I'd love to help look into this for you.
So we can check the status, could you please share the following:
1. Your order number
2. The email address or full name used at checkout
3. The approximate date you placed the order
As soon as we have those details, we'll be happy to look into this for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: No order number or identifying info provided, and no order data resolved for this thread, so this matches the wismo-no-order-info exact-match rule.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Zack
Email:
z.webster@hotmail.com
Body:
I haven't received my order
Hi there,
Thank you for reaching out, and I'm sorry your order hasn't arrived yet. I'd love to help look into this for you.
So we can check the status, could you please share the following:
1. Your order number
2. The email address or full name used at checkout
3. The approximate date you placed the order
As soon as we have those details, we'll be happy to look into this for you.
Warm regards,
Anna
Customer Care Team
Marlow London