Case #542 — Marlow London
mylah02@icloud.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 16 July 2026 at 15:03
open
not set
2026-07-16 14:03:51
—
2026-08-14 19:30:08
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from decision #930 · action=reply · 2026-07-16 14:04:16 · dry-run
Hi Krystal,
Thank you for reaching out, and for asking before you buy.
I want to be honest with you. We are not an authorised Longchamp retailer, and I would not want to represent our bags as authentic, branded Longchamp products. What we sell are manufacturer-direct bags in similar styles, made by the same kind of manufacturer that produces for well-known retailers. Buying direct and cutting out the middlemen is exactly how we keep the prices low, so the saving comes from the supply chain and not from cutting corners on the make or the materials.
If you tell me which bag you are looking at, I would be glad to talk you through the materials and dimensions so you can decide with full confidence.
You can see the full range here: https://marlow-london.com/
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: operator correction 2026-07-18 (support-ai authored)
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
krystal botham
Email:
mylah02@icloud.com
Body:
Hi
Are you Longchomp bags genuine? Thanks
Hi Krystal,
Thank you for reaching out, and for asking before you buy.
I want to be honest with you. We are not an authorised Longchamp retailer, and I would not want to represent our bags as authentic, branded Longchamp products. What we sell are manufacturer-direct bags in similar styles, made by the same kind of manufacturer that produces for well-known retailers. Buying direct and cutting out the middlemen is exactly how we keep the prices low, so the saving comes from the supply chain and not from cutting corners on the make or the materials.
If you tell me which bag you are looking at, I would be glad to talk you through the materials and dimensions so you can decide with full confidence.
You can see the full range here: https://marlow-london.com/
Warm regards,
Anna
Customer Care Team
Marlow London