Case #546 — Marlow London
techjan@hotmail.co.uk · order 1794 · state imported · label none yet · rung 0
Facts
Order placed on the 5th July
open
not set
2026-07-16 15:11:44
—
2026-08-14 19:30:08
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Latest draft
from decision #937 · action=reply · 2026-07-16 15:12:16 · dry-run
Hi Janet,
Thanks for reaching out, and sorry for the worry, I know it's unsettling not seeing a confirmation email after paying.
I've looked into this using the email address you wrote in from, and found your order (order 1794). Good news, it has gone through successfully and is already on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and we estimate delivery within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002959230122CN
It's also worth checking your spam or junk folder in case the confirmation email landed there by mistake.
If this doesn't look like the right order, or you have any other questions, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Order was already located in Shopify (fulfilled, real tracking link), so we can reassure and provide it directly instead of escalating for a lookup.
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Full thread
Hi I placed an order on the 5th/6th July and have not heard anything from you regarding it. Not even a confirmation email. Please can you advise. The goods have been paid for. Regards Janet Davis Sent from Android device
Hi Janet,
Thanks for reaching out, and sorry for the worry, I know it's unsettling not seeing a confirmation email after paying.
I've looked into this using the email address you wrote in from, and found your order (order 1794). Good news, it has gone through successfully and is already on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and we estimate delivery within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002959230122CN
It's also worth checking your spam or junk folder in case the confirmation email landed there by mistake.
If this doesn't look like the right order, or you have any other questions, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London