Case #55 — Marlow London
clarrycalder@gmail.com · order 1349 · state imported · label none yet · rung 0
Facts
Order #1349 confirmed
open
not set
2026-06-10 08:03:04
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #58 · action=reply · 2026-06-10 08:03:12 · dry-run
Good morning Mrs Calder,
Thank you for getting in touch, and no worries at all — these things happen!
I'd love to help you with the grey TAMSIN swimsuit. Here's what I can offer: we can send you the grey one and let you keep the black one too, for a small contribution of £12.50 GBP — that way you avoid the hassle of a return, and you'll have both colours to enjoy.
If you'd like to go ahead, just let me know and confirm the size you'd like (UK 18/20 / 3XL, the same as your original order?), and I'll get everything arranged for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer ordered wrong colour; offering the keep-item exchange contribution per policy.
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Full thread
Morning, I made a mistake & wanted the grey swimsuit not black, can you do
this for me please?
Mrs C Calder
On Wed, 10 Jun 2026 at 08:58, MARLOW LONDON <support@marlow-london.com>
wrote:
> [image: MARLOW LONDON]
> <https://marlow-london.com/_t/c/v3/AACa4--RgfRsxqyk61utsZQN11RIbUwliQr4fFUrYTmGQNRTMsrkUzQHM1MHGtx3imjrdWHH-SgskqiwrKu90lTrzF1WhCBOd0J6o_Q0WFuBAJxjsky1UiUSrUUgg5TkySVR4ZQXt_wcqeY6KRVH19XHGoHDrFu2xhn2yG26IvHjSmMsw-ExROAyhjhviBKzEa5MclaCFdvuZmNqASRoWZKmMVtzefDvz1BIhQprX8TBUohL9Xz6AgELNN2pCVI0i_4BQk_9ib983bte24wjflhsRVJtJim1s57-tVCLBIhP_NmM5p7duwUI0adGg0riA-AgIFWYSJ8ma9frJ-Nd25wIBg==>
>
>
>
> Order confirmed
> Thank you, Claire
>
> We're preparing your order with care. You'll get a shipping update as soon
> as it's on its way.
>
> Order number
>
> #1349
>
> Order summary
> TAMSIN | ELEGANT COMFORT-FIT SWIMSUIT - Black / UK 18/20 (3XL)
> Black / UK 18/20 (3XL) · Qty 1 £39.95
> Subtotal £39.95
> Shipping £0.00
> Total £39.95
>
> Shipping to
>
> Claire Calder
> Mill House, Merriott Road
> TA13 5JT Lopen, South Petherton
> United Kingdom
>
> Payment
>
> Shopify payments
> View order
> <https://marlow-london.com/_t/c/v3/AABWY9rn6ieXcKTwmeNZhZvj28_AYlmRlADV6bUFit8bL57uOmUWSJo5sMRonXRPKm5oQIGlrizUO8_z7Tty3BIC8CPc8JsPJRj3jz-Ayw1aI3l6HizfURl1dcWnk2V3fpdYIJYvyiZZ-ShGDIqGcAy2dNLsnoQhjDuDu0vML2QfAk1XKqWK4szDeCMFrL_4NmUz8iikOwRJhEex8NGxqu7UNUKBfLXs73a6LOcM2vQMr_l6qY6VDlUuA6cLrqg9bvXVOUxFXMLWphAYpMyml7UmDAaS2h5z94iZ7Zs9IBI7hnaGRfHEVuJOljo1K5JFlsCbl6-vGmNuA35ALuGzthYeRcVgJpLO6VDDM3TfeDtFYZPOuXo8pqVLiKKRFv2aw2i_Rhbl7-5eaGpOCONti8sRwN3LjZVuqcldLZbJ7EM4JdDp7HEoNzqTgiGbThFTqMdKctV3gXfHwTY1ypldGplnMTA0D9AAI0a00ZN83L2vkgeey5ZgZyYfUBzhasq2oSsn5eMjOELjwJzVHQ174hbPLVNx4HwMpSGzQlqO5XvZbyE_9ZfFQwCN3Ib9KGmBwMamK5vYih4VT0SBNcGO3a-MYTGpYYsMptxNaX6uF8WXcIxaMbDCamiLII7xwfmDa9wLw9L8cQg1dX9oId_0YR3O80DUUakaBbAUB1aZ1D6oCrxYaC5mljZaKwFgKY_uQYrSS8SWIAXWR9A4z7qVNHqZ94qvSqrx7yGnj-s7IUji81AFmWuAJV2BnoK4d3EHgHHL4fsYJvaYihTAb5EjwWTRVzvxtO-PgoGcBR5meGjRLXR5lLVPA6amstp4hSQ0UJykEE3n8N52nKFPw5wW5CvaJv4DULXNDz8kTt3AXyqqlEBPTsfuHi_F78F-8sHhB9di-dlw-FviEH5Bh8c-8YCpY-ZtBhOI3bW66cKFQxiyMLjItVqbfkzwk-8-Fws4oGIg-knDmjh-OwJo8TEP-T5QwT-UAyJ7NbWL67dtqilJILQEDzp08iwr3x_QBzO767XjZkim5xcBJp5t3LoTj5myBrL7QAlLadP3E_87-tS5b8M6_uQREBFY8qIo_Tfg5IuvmnxFQvmvqQf6ENBe4VoiNDQiAsxQkuG9CFNqMq_ncM8aznRadBoy4sTPc9V4ZlWnAWE60MBO2X8gklD-vNlzQslTkAMMryT1nastsgu1y8WaOM0RdrcomaiE6_njUoPQYE9QKEd_HIZK6ctcj_iv4BHw8LmDBtjz3l6s8rCjLshfVwyd1W95tFPy-2bY09fEYpcmqCREMrYPrlq67LQPDAGTonNY3V2pAKAiBt2TG6FswuWUmEdKx33cKtt532e7DtqCozSRnmZAuJw13gmuKRURxCUfxOWUOdGrOIhASLZa2vl2Q4Q-U6CMDY_aHKfHxckMG-79BMyUGSbrytZQxn1OgW9BnGtY5EGYVY9eMVNVcJcdePQDBkyydIQNGFGG-N60X7rdVdu1oKBhezC7ul9lHhX6nWhfjj6pf6toUpD0kbkZvo-fn_9Uft49gea4BEViymrSexGDrwU0FjV1YN316ng854I=>
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