Case #558 — Marlow London

srmozza@gmail.com · order 1889 · state imported · label none yet · rung 0

Facts

Subject

A shipment from order #1889 is on the way

Thread status

open

SLA due

not set

Opened

2026-07-16 20:13:26

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

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Latest draft

from decision #956 · action=reply · 2026-07-16 20:13:52 · dry-run

Hi Susie, Thanks for reaching out, and sorry to hear the tracking hasn't been showing much for you. Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530633CN Tracking pages can be slow to update between courier scans, so please don't worry if it looks quiet for a few days, that's completely normal at this stage. If it still hasn't moved after a little while longer, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Plain where-is-my-order query with real tracking link available, no emotional context or other request, no action needed.

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Full thread

in srmozza@gmail.com → support@marlow-london.com customer 2026-07-16 20:13:26

Hello. I still have not received this parcel and the tracking doesn’t work. Can you tell me where you think the parcel is? Many thanks Susie Sent from Outlook for iOS<https://aka.ms/o0ukef> ________________________________ From: MARLOW LONDON <support@marlow-london.com> Sent: Thursday, 09 July 2026 11:18:54 To: srmozza@gmail.com <srmozza@gmail.com> Subject: A shipment from order #1889 is on the way [MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AACz3OpfPBtvbPWqdxTnrdN56cVMZJYTIC2XlsBIH7wHM8rETklhSg4Qns0OuopAkbttJuf6sRrDBZnn1ksWzpbeL3eQKYIYpO04pjKAjmQu7KMkf_znSNUFhTVz2WokMEN05wWkwdtZFTYoHW7QxcU3Sa5lgIZ1tRsOM0cwmLsnv1MJWtS-c6meeZ6fFi-I0GN5Cmhhzp8iYm9SC5hPucKPCz9LK-pVGvcCZbaNVX9jSK9mseA4Y7kQvDt8tGBr2ihsWYJkECMFLiTh4s6S4iA6Gr-z7kHX1vi23fCoNLk8lqMmS3GqNVrjk1nqoKe9WtfztNhR1VftOBqEczTkihe4ww==> Shipped On its way, Susie Your order has left our boutique. Track your package below to see when it'll arrive. Tracking number 4PX3002968530633CN Carrier: Other Track now<https://marlow-london.com/_t/c/v3/AACC3YHYRIhjAcK40PqJ_pSxIA5sh9HAS-lrM5CkgHv5FOo68Qr2wPA94dAD9UDRRzDtTuFz0wA3jYJaXEZjKe1yRUfj-W270XMtuNP5o0qnRSfuTCdSzrAx4kvsyw1F2IZNj8eiO7B0oAge4J00QOr2IWlQzXXhxnJegfeL1EVTAx8vYQwJNP1PP_jrMVbaE_GoFX-W_xgIzQBrGwBFqEqH_9H7GtQ6tXDkY0_2dV3QCmlw2EqOQI2pU-gwHM2-aPB-PaPqgVa7u2edztNbESVIeNuY_D2csW2ozABXD6Ib7JlYkTOUEVZEUGj5D9wX7E3VRWIILpmCJyEMEPNaVOehnCZa28Z5b-yDc4WhRRwW3p--bw==> A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AAC_Hh79lMWJ5LYkE3F4MtllCqPA81OU28kWLWCjNt0qBp-9elyw3ouE3-EREY-JqbbZdoZwUhLqOhiDKSR7tg-MFbI4F1Gk3YAHx5K9RO1JVWog65AaNe7nSryNchGWEroCAj2TetmHfY8zIvorbD589j197OyhoWcCrvt1QjzWpeYRSmrw4weh3Z7933BkXibAQZkZpm68KOoS6wuiEQuX9tPeoKohjUtXJCIoxXHyXay9LH6fyENCf7vcdbt36qOBVA0p94cKfrBzHA1wkl6BrFDuKL_LCYOq7OAJhR55RB-3T-SrsiSwzbYN_ClRaRbz7HWUVPDOjyWK8XZd7dd4zMY=>. Items shipped HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Teal and Red Floral / UK 14 (XL) · Teal and Red Floral / UK 14 (XL) · Qty 1 Order number #1889 Shipping to Susie Morrissey Wantage, United Kingdom Questions about your delivery? Reply to this email and we'll help right away. Follow us Facebook<https://marlow-london.com/_t/c/v3/AACq1BIh9uEJ9xnuhYq4zkcHWX20d1t55rSftLKs-vbIBbuDG1eqd-vEvhiAL0N7hpdMHVTZwhc824N3WcXZBgv3WbJywKm8VfiBFfuasfwCz0yUQ-0hGnI-IeHvNm-mE5bSTcRhguoObTo7sbjzqenKl_TK61msLbatKqQ3oJeOAT6IjGezwvvNCbYvJgF2fHe09Ti-TUBRFVjVkT5e7y2R0mIrxfLH8_61zFTsvEguwTWGIsz7hWQLP-b5Vtly_gkEu4NR5v6IdmhlfzLMO4EJKK4cACdmD8gjEwS4ADh_Q9vW6HaS0WxisGEZl1wNSHrOI3MnUryOYUA=>

out support@marlow-london.com → srmozza@gmail.com tool 2026-07-16 20:13:53