Case #559 — Marlow London
scolamartino@mac.com · order 2203 · state imported · label none yet · rung 0
Facts
New customer message on 16 July 2026 at 21:34
open
not set
2026-07-16 20:34:58
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #958 · action=reply · 2026-07-16 20:35:26 · dry-run
Hi Sandra,
Thanks so much for reaching out, and please don't worry, I've looked you up using your email address and found your order (order 2203), so I can confirm your payment did go through successfully.
It's possible the confirmation email just landed in your spam or junk folder, so it's worth taking a quick look there too.
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002983537839CN
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Found her single order via email lookup (order 2203, fulfilled with real tracking link) and gave a standard WISMO reassurance plus confirmation-email/spam-folder note; no action needed.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
sandra colamartino
Email:
scolamartino@mac.com
Body:
Hi there I have paid for a swimsuit on Monday morning and
the payment went through but I have not had a confirmation email.
I don’t know if I have made an error with my email address. Can
you please look up my name and see if you can see my order and
let me know where it is.
I have a screen grab of the bank Payment I can send as evidence
of purchase
The delivery address is Edinburgh eh12 5by
Regards sandra
Hi Sandra,
Thanks so much for reaching out, and please don't worry, I've looked you up using your email address and found your order (order 2203), so I can confirm your payment did go through successfully.
It's possible the confirmation email just landed in your spam or junk folder, so it's worth taking a quick look there too.
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002983537839CN
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London