Case #560 — Marlow London
legal@modesees.com · order — · state imported · label none yet · rung 0
Facts
Friendly Request: Regarding a product listing on your store
archived
not set
2026-07-16 20:51:53
—
2026-08-14 19:30:08
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Latest draft
from decision #959 · action=reply · 2026-07-16 20:52:14 · dry-run
Hello,
Thank you for your email.
We take matters of this kind seriously. We have passed your message, along with the links and images you provided, to the relevant team to review.
We will follow up with you once that review has been completed.
Kind regards,
Customer Care Team
Marlow London
Reasoning: [support-ai authored] IP/listing complaint from legal@modesees.com (on behalf of 'Lily') - NOT a customer. Short professional acknowledgment only, no admission, no removal commitment. FLAG: legal/IP complaint, operator action required.
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Full thread
Hi marlow-london.com Team,
Hope this email finds you well.
I am writing to you on behalf of Lily. We recently noticed that one of the product listings on your website uses our original product designs/images.
We understand that in the e-commerce business, product sourcing teams or suppliers might accidentally provide copyrighted images without the store owner's direct knowledge. We assume this might be an unintentional oversight on your end.
The product link on your website is: https://marlow-london.com/products/niamh-minimalist-sleeveless-stand-collar-jumpsuit-uk
You can view our original product here: https://modesees.com/products/womens-minimalist-loose-fit-linen-blend-jumpsuit-stand-collar-sleeveless-single-breasted-mdz2928d6y
Since we hold the copyright/intellectual property rights for these designs and images, we kindly request that you remove the listing and the associated images from your store.
We prefer to resolve these matters amicably directly with fellow store owners. Could you please kindly look into this and have the product taken down within the next few days?
Thank you for your understanding and cooperation. Looking forward to your reply. Wishing your business continued success!
Best regards,
Lily