Case #571 — Marlow London
freemanjane@hotmail.com · order 1869 · state imported · label none yet · rung 0
Facts
#1869
open
not set
2026-07-17 08:01:14
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #980 · action=reply · 2026-07-17 08:01:37 · dry-run
Hi Jane,
Thanks for reaching out, and I completely understand the worry when an order is taking a while. I can reassure you straight away that we are a genuine business and your order is very much real and on its way, so please do not worry there.
Because of the higher order volume from our current sale, shipping times have stretched a little longer than we would like, and I am sorry for the wait that has caused. Some of our orders also ship directly from our supplier overseas, so there can be a quiet spell between scans while the parcel is in transit, and a gap like that is completely normal before it updates again.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002962700988CN
From dispatch we would usually expect it to land within about 7 to 12 days. If the tracking still has not moved after a little while, just reply here and I will happily look into it further for you.
And for the trouble and the worry this has caused, here is a code for £15 off your next order: STORECREDIT15 (no minimum spend, no expiry).
Warm regards,
Anna
Customer Care Team
Marlow London
https://marlow-london.com/
Reasoning: regen batch 2026-07-18 (support-ai authored)
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
Hi
Just checking on my order that I made over 10 days ago. Is this a scam???
Jane
Sent from Outlook for iOS<https://aka.ms/o0ukef>
Hi Jane,
Thanks for reaching out, and I completely understand the worry when an order is taking a while. I can reassure you straight away that we are a genuine business and your order is very much real and on its way, so please do not worry there.
Because of the higher order volume from our current sale, shipping times have stretched a little longer than we would like, and I am sorry for the wait that has caused. Some of our orders also ship directly from our supplier overseas, so there can be a quiet spell between scans while the parcel is in transit, and a gap like that is completely normal before it updates again.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002962700988CN
From dispatch we would usually expect it to land within about 7 to 12 days. If the tracking still has not moved after a little while, just reply here and I will happily look into it further for you.
And for the trouble and the worry this has caused, here is a code for £15 off your next order: STORECREDIT15 (no minimum spend, no expiry).
Warm regards,
Anna
Customer Care Team
Marlow London
https://marlow-london.com/