Case #572 — Marlow London
juliet.jupeter@gmail.com · order 1964 · state imported · label none yet · rung 0
Facts
A shipment from order #1964 is on the way
no_response
not set
2026-07-17 08:06:48
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #2161 · action=reply · 2026-07-29 15:31:52 · dry-run
Hi Juliet,
That's wonderful news, thank you so much for letting me know! I hope you absolutely love your new swimwear.
If there's anything at all we can help with in the future, please don't hesitate to reach out.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer has received parcel and sent a thank-you message with no issues or requests.
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Full thread
Morning
I’m just wondering when this might be delivered please?
Juliet
Mrs. Juliet Wright
16 Mapperley Hall Drive
Mapperley Park
Nottingham
NG3 5EP
07709995969
juliet.jupeter@gmail.com
> On 9 Jul 2026, at 11:18, MARLOW LONDON <support@marlow-london.com> wrote:
>
> 4PX3002968567646CN
Hey, thanks for reaching out!
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968567646CN
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Anna
Thanks for replying. I reached out because it hasn’t moved since 9th July. I thought it would be coming from UK.
Kind Regards
Juliet
Mrs. Juliet Wright
16 Mapperley Hall Drive
Mapperley Park
Nottingham
NG3 5EP
07709995969
juliet.jupeter@gmail.com
> On 17 Jul 2026, at 09:07, support@marlow-london.com wrote:
>
> Hey, thanks for reaching out!
>
> Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
>
> You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968567646CN
>
> If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Juliet,
Thanks for coming back to me, and I am sorry for the wait on this one.
Let me clear up the origin, as I would rather be straight with you. Some of our orders, including yours, ship directly from our supplier overseas rather than from a UK warehouse, which is why you would not see it setting off from within the UK. That is also why the tracking can stay quiet for a stretch: with these international parcels the scans often go silent after the first one and then wake up again on arrival into the UK, so a gap since the 9th is normal rather than a sign anything has gone wrong. From dispatch we would usually expect it to arrive within about 7 to 12 days.
If it still has not moved in the next few days, just reply here and I will look into it further for you.
And for the trouble this has caused, here is a code for £15 off your next order: STORECREDIT15 (no minimum spend, no expiry).
Warm regards,
Anna
Customer Care Team
Marlow London
https://marlow-london.com/
Hi Juliet,
I have some good news for you. Your parcel is on the move again at last.
Your tracking has updated and your parcel is now in transit, moving through the network toward you.
To help make up for the long wait, I have put priority shipment on your parcel so it will arrive sooner. You should notice things progressing more quickly from here.
I am truly sorry it sat still for so long. That is not the experience we want for you, and I completely understand how frustrating it was to watch the tracking go nowhere for so long.
As a small token for the trouble, the code I sent you before, STORECREDIT15, is still yours to use. It is £15 off your next order, so it will be waiting whenever you feel like treating yourself again.
If anything at all comes up in the meantime, just reply here and I will be glad to help.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you Anna for looking into this.
I’m looking forward to receiving it.
Juliet.
Mrs. Juliet Wright
16 Mapperley Hall Drive
Mapperley Park
Nottingham
NG3 5EP
07709995969
juliet.jupeter@gmail.com
> On 20 Jul 2026, at 08:29, support@marlow-london.com wrote:
>
> Hi Juliet,
>
> I have some good news for you. Your parcel is on the move again at last.
>
> Your tracking has updated and your parcel is now in transit, moving through the network toward you.
>
> To help make up for the long wait, I have put priority shipment on your parcel so it will arrive sooner. You should notice things progressing more quickly from here.
>
> I am truly sorry it sat still for so long. That is not the experience we want for you, and I completely understand how frustrating it was to watch the tracking go nowhere for so long.
>
> As a small token for the trouble, the code I sent you before, STORECREDIT15, is still yours to use. It is £15 off your next order, so it will be waiting whenever you feel like treating yourself again.
>
> If anything at all comes up in the meantime, just reply here and I will be glad to help.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Juliet,
You are so welcome, thank you for your patience with this one. I hope it reaches you very soon, and please do not hesitate to reach out if you need anything else in the meantime.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Anna
I have received the parcel.
Thank you
Juliet
Mrs. Juliet Wright
16 Mapperley Hall Drive
Mapperley Park
Nottingham
NG3 5EP
07709995969
juliet.jupeter@gmail.com
> On 29 Jul 2026, at 13:14, support@marlow-london.com wrote:
>
> Hi Juliet,
>
> You are so welcome, thank you for your patience with this one. I hope it reaches you very soon, and please do not hesitate to reach out if you need anything else in the meantime.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Juliet,
That's wonderful news, thank you so much for letting me know! I hope you absolutely love your new swimwear.
If there's anything at all we can help with in the future, please don't hesitate to reach out.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Juliet,
I wanted to reach out one more time now that your order has arrived. I am so sorry again that it took longer than it should have to reach you. I know the wait was frustrating, and I really appreciate your patience through it.
I truly hope you love it now that it is finally in your hands. If anything is not quite right, just reply here and I will be glad to help.
You can always find us at https://marlow-london.com/ whenever you feel like treating yourself again.
Warm regards,
Anna
Customer Care Team
Marlow London