Case #573 — Marlow London
lyn.eryljones@gmail.com · order — · state imported · label none yet · rung 0
Facts
HONORIA | SPORTY THREE-PIECE
open
not set
2026-07-17 08:30:20
—
2026-08-14 19:30:08
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Latest draft
from decision #1155 · action=reply · 2026-07-20 10:01:45 · dry-run
Hi Lyn,
You are so welcome, I am glad it was useful to you.
Thank you again for your patience with the delivery, and if anything else comes up, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is simply thanking us for the code already used; a brief warm acknowledgement with no new offer or action needed.
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Tracking number : 4PX3002953428686CN Hi, I was wondering if it was normal to have a parcel stuck at the delivery depot for so long? I’ve been waiting for the package for over 10 days now are you able to investigate? Best wishes Lyn 07815023708 HONORIA | SPORTY THREE-PIECE
[INTERNAL — 3 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/7FBA873F-A3D4-448A-BBDD-62D05DA9BB11_gmail.com/0-image0.png, /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/7FBA873F-A3D4-448A-BBDD-62D05DA9BB11_gmail.com/1-image1.png, /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/7FBA873F-A3D4-448A-BBDD-62D05DA9BB11_gmail.com/2-image0.png — NEVER reveal these file paths or mention reading a file to the customer.]
Hi Lyn,
Thanks for getting in touch, and I am sorry your Honoria three-piece is taking longer than you would want to be waiting.
I know it is frustrating when the tracking seems to sit still, but please be reassured this does not mean it is lost or stuck for good. Some of our orders ship directly from our supplier overseas, and with international parcels the tracking often goes quiet between scans and then updates again once it reaches the UK, so a gap like this is normal rather than a sign something has gone wrong. From dispatch we would usually expect delivery within about 7 to 12 days.
If it still has not moved in the next few days, just reply here and I will chase it up properly for you.
For the wait and the worry this has caused, here is a code for £15 off your next order: STORECREDIT15 (no minimum spend, no expiry).
Warm regards,
Anna
Customer Care Team
Marlow London
https://marlow-london.com/
Hi Lyn,
I have some good news for you. Your parcel is on the move again at last.
Your tracking has updated and your parcel is now in transit, moving through the network toward you.
To help make up for the long wait, I have put priority shipment on your parcel so it will arrive sooner. You should notice things progressing more quickly from here.
I am truly sorry it sat still for so long. That is not the experience we want for you, and I completely understand how frustrating it was to watch the tracking go nowhere for so long.
As a small token for the trouble, the code I sent you before, STORECREDIT15, is still yours to use. It is £15 off your next order, so it will be waiting whenever you feel like treating yourself again.
If anything at all comes up in the meantime, just reply here and I will be glad to help.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you and thank you for the voucher- I have used that already
With kind regards
Lyn
> On 20 Jul 2026, at 03:48, support@marlow-london.com wrote:
>
> Hi Lyn,
>
> I have some good news for you. Your parcel is on the move again at last.
>
> Your tracking has updated and your parcel is now in transit, moving through the network toward you.
>
> To help make up for the long wait, I have put priority shipment on your parcel so it will arrive sooner. You should notice things progressing more quickly from here.
>
> I am truly sorry it sat still for so long. That is not the experience we want for you, and I completely understand how frustrating it was to watch the tracking go nowhere for so long.
>
> As a small token for the trouble, the code I sent you before, STORECREDIT15, is still yours to use. It is £15 off your next order, so it will be waiting whenever you feel like treating yourself again.
>
> If anything at all comes up in the meantime, just reply here and I will be glad to help.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Lyn,
You are so welcome, I am glad it was useful to you.
Thank you again for your patience with the delivery, and if anything else comes up, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Lyn,
I wanted to reach out one more time now that your order has arrived. I am so sorry again that it took longer than it should have to reach you. I know the wait was frustrating, and I really appreciate your patience through it.
I truly hope you love it now that it is finally in your hands. If anything is not quite right, just reply here and I will be glad to help.
You can always find us at https://marlow-london.com/ whenever you feel like treating yourself again.
Warm regards,
Anna
Customer Care Team
Marlow London