Case #575 — Marlow London

monika.stehlik@seznam.cz · order 1707 · state imported · label none yet · rung 0

Facts

Subject

New customer message on 17 July 2026 at 11:10

Thread status

open

SLA due

not set

Opened

2026-07-17 10:11:27

Closed

—

Last updated

2026-08-14 19:30:08

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Latest draft

from decision #986 · action=reply · 2026-07-17 10:11:49 · dry-run

Hi Monika, Thanks for reaching out, and sorry for the delay in getting back to you. Good news, your order #1707 has been processed and is on its way. Because of higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002950741498CN If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Straightforward where-is-my-order query with real order and tracking link, no other complaint or request.

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Full thread

in monika.stehlik@seznam.cz → support@marlow-london.com customer 2026-07-17 10:11:27

You received a new message from your online store's contact form. Country Code: GB Name: Monika Read Stehlikova Email: monika.stehlik@seznam.cz Body: I have placed order on 3.7.2026, order number #1707 and I have not heard back or having order update.

out support@marlow-london.com → monika.stehlik@seznam.cz tool 2026-07-17 10:11:49