Case #578 — Marlow London
perfectnow1964@hotmail.com · order 2248 · state imported · label none yet · rung 0
Facts
New customer message on 17 July 2026 at 13:46
open
not set
2026-07-17 12:47:09
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #999 · action=reply · 2026-07-17 15:26:07 · dry-run
Hi Ruthanne,
Thank you for reaching out, and I completely understand the concern when the money has left your account but nothing has landed in your inbox. Let me put your mind at ease.
I can confirm your order is real and safely registered with us, order number 2248, and it is showing as paid, so nothing has gone wrong with your purchase. Confirmation emails do sometimes slip into a spam or junk folder, so it is worth a quick check there for the receipt, but either way your order is all in hand.
It has been processed and is on its way, and you can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002983537617CN
If you would like me to check anything else on it for you, just reply here and I will be glad to help.
Warm regards,
Anna
Customer Care Team
Marlow London
https://marlow-london.com/
Reasoning: regen batch 2026-07-18 (support-ai authored)
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Money action — admin only
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Ruthanne Jones
Email:
perfectnow1964@hotmail.com
Body:
Hello I purchased a bathing suit from your company last
Monday 13th, the money went out of my bank but I have had no
receipt, order confirmation or expected delivery date?? What’s
going on??
Hello
I would like to know what's happening since I ordered a swimsuit from you. My name is Ruthanne Jones
Email: perfectnow1964@hotmail.com
I ordered and paid for it, I did not get any kind of receipt or estimated delivery wait time or a ref no of any kind??
Could you please inform of what's going on as I do not pay £39.95 lightly.
Thank you
Sent from Outlook for iOS<https://aka.ms/o0ukef>
Hi Ruthanne,
Thank you for reaching out, and I completely understand the concern when the money has left your account but nothing has landed in your inbox. Let me put your mind at ease.
I can confirm your order is real and safely registered with us, order number 2248, and it is showing as paid, so nothing has gone wrong with your purchase. Confirmation emails do sometimes slip into a spam or junk folder, so it is worth a quick check there for the receipt, but either way your order is all in hand.
It has been processed and is on its way, and you can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002983537617CN
If you would like me to check anything else on it for you, just reply here and I will be glad to help.
Warm regards,
Anna
Customer Care Team
Marlow London
https://marlow-london.com/